Client Success Representative

divh2Client Success Representative/h2pThe Client Success Representative is responsible for driving revenue for Cardone Ventures by selling a high volume of Elite Edge - our introductory workshop - tickets and introducing and moving qualified business owners through our ecosystem. A successful individual in this role will have a strong desire to master the sales process and the initial steps of our client journey./ppOur mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day./ppWithin 30 Days:/pulliFully onboarded and confident in the Cardone Ventures sales process, including scripts, CRM (HubSpot), and the Elite Edge product suite./liliConsistently achieving daily activity metrics of 200+ outbound calls and 2.5 hours of talk time while demonstrating understanding of the client lifecycle./li/ulpWithin 60 Days:/pulliConsistently closing an average of 6+ Elite Edge ticket sales per week through effective discovery, objection handling, and value-driven communication./liliManaging a personal pipeline of qualified prospects with accurate HubSpot notes, timely follow-ups, and proactive participation in sales training and call reviews./li/ulpWithin 90 Days:/pulliExceeding individual performance goals: 7+ weekly ticket sales, 70% onboarding booking rate, and 70% of clients scheduled into event dates./liliRecognized for top-tier performance, strong alignment with Cardone Ventures culture, and the ability to independently manage a full outbound sales cycle./li/ulpObjectives:/pulliMake 200 outbound calls daily to generate new leads, ensuring 2.5 hours of talk time per day to maintain high engagement and lead generation volume./liliEngage with clients over the phone, effectively utilizing sales strategies to close deals./liliSell tickets 7+ tickets per week by uncovering pain points, presenting the Elite Edge event, highlighting the value and benefits of the event to qualified business owners./liliAchieve a 70% onboarding booking rate and 70% of clients scheduled into specific dates/liliGenerate cash sales while meeting or exceeding daily and weekly sales targets./liliEnsure exceptional customer service to both new and existing clients, responding promptly to inquiries via phone, email, and other communication channels./liliDevelop and maintain strong relationships with clients to ensure high customer satisfaction./liliParticipate in daily sales training with Cardone University platform, sales meetings and call reviews./liliStay up-to-date with the latest events, summits, and workshops to effectively promote and sell tickets./liliGather customer feedback to contribute to product and service improvements./li/ulpCompetencies:/pulliUnderstand customer needs and tailor ticket recommendations accordingly/liliSolid communication skills to effectively deal with various levels of management, staff, and/or outside clients/liliDemonstrate the ability to build and maintain a robust sales pipeline with consistent follow-ups on unsold opportunities, leading to higher closure rates/liliSense of urgency -able to function in a high-demand and fast-paced environment/liliUnderstand and follow the sales scripts for The Elite Edge/liliAbility to meet or exceed sales quota of 200+ outbound calls/day/liliAbility to leverage HubSpot CRM and be accurate in taking notes on clients/liliComfortable with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, giftsetc)/liliKnowledgeable of the Product and Pricing guide and stay up to date with any changes to our different product offerings/liliAbility to maintain a positive attitude and calmly respond to customers questions to the best of your ability/liliAbility to master the outbound sales process./li/ulpEducation and Experience:/pulliGED or high school diploma preferred/liliAt least 1 year sales experience preferred but not required/liliDemonstrated experience being a top performer in some arena ( such as athletics, sales, education, etc )/li/ulp10X Total Rewards:/pulliMedical, dental, and vision (employee + dependents)/lili401(k) with up to 3% company match/liliParental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for both/liliVacation and sick time that increases with tenure/liliGym membership, 100% paid/liliMeal prep service discounts/liliPet insurance through SPOT/liliEmployee Assistance Program through Guardian/liliProfessional development reimbursements for outside courses and certifications/lili10X Mentorship Program/lili$250K+ in internal education resources across Sales, Operations, Finance, People, and Marketing/liliUncapped commission eligibility for all team members/li/ulpPhysical Requirements:/pulliProlonged periods of time sitting at a desk or computer/liliAbility to work at in person events ranging 1 - 3 days at a time/li/ulpCommitment to Diversity:/ppAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners./ppCardone Ventures uses AI-assisted tools as part of our recruiting process. These tools may be used to support resume screening, candidate outreach, or initial assessments. All hiring decisions are made by our People team and hiring managers. If you have questions about our process please contact us./p/div