Technical Support Engineer

Talentify.io

Technical Support Engineer:

Elevator Pitch:

Symbridge is a f ully funded, innovative, early stage FinTech company building a cryptocurrency exchange tailored to institutional investors and professional traders. They are an ecosystem for trading in asset-backed tokens and cryptocurrencies.

Location:

Greenwich, CT (Hybrid work model)

Salary:

130-140K (can go higher for the right candidate)

Bonus:

n/a

401K Match:

Yes

Benefits:

Competitive and appealing compensation and time off paid package
Generous medical benefits coverage

Position summary:

Symbridge is looking for a client facing Technical Support Engineer who is passionate about leveraging new technologies and enjoys digging into technical problems while coming up with solutions for clients. This is an incredible opportunity to join a fully funded, innovative, early-stage Fintech that will transform digital trading platforms.

You will be a core member of the IT Support team and will ultimately be reporting to the Head of Support. Ultimately, you will be responding to customer inquiries, assisting in troubleshooting and resolving technical issues, and collaborating with the team to identify and recommend ways to improve functionality.

Requirements:

4+ years of experience with Technical Support/customer service
Strong Linux skills
Desktop Support experience
Azure AD experience
MacBook and MDM knowledge
Excellent communication and interpersonal skills

Nice to haves:

FinTech industry exposure
Passionate about technology, particularly relating to Cryptocurrency
Bachelor's Degree in IT or Computer Science highly preferred

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Vacancy posted 4 days ago

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