Inside Sales

Job Description

Job Description

The Inside Sales Representative serves as the first point of contact for walk-in customers, contractors, and phone inquiries. This role is responsible for building customer relationships, identifying customer needs, preparing accurate quotes, processing orders, and coordinating projects from initial inquiry through delivery. Success in this position requires excellent customer service, product knowledge, attention to detail, and effective communication across departments to ensure an exceptional customer experience while supporting company profitability.

Career Growth:

This position offers the opportunity to develop the product knowledge, sales skills, and customer relationships needed for future consideration for Outside Sales and other career advancement opportunities within North Atlantic Corp.

Essential Functions and Responsibilities

• Customer Service & Sales
  • Greet walk-in customers and answer incoming phone calls in a professional, courteous, and timely manner.
  • Respond to customer voicemails and emails promptly, with a goal of responding within one business hour whenever possible.
  • Build relationships by asking questions, actively listening, and identifying customer needs.
  • Educate customers on available products, services, and solutions while recommending products that best fit their project and budget.
  • Prepare accurate and timely quotations.
  • Negotiate pricing within established company guidelines.
  • Convert quotations into sales orders while providing an outstanding customer experience.
• Order Management
  • Process customer orders accurately and completely.
  • Ensure quotes and orders include:
    • Accurate customer contact information
    • Billing and shipping information
    • Job site information
    • Appropriate vendor lead times
    • Expected delivery or ship dates
  • Communicate any potential delays to customers and internal sales staff as soon as they become known.
  • Review all orders for accuracy before submission.
  • Verify completed order entry to ensure information has been entered correctly.
  • When trained, assist Outside Sales with material takeoffs from construction plans and blueprints.
• Customer & Project Coordination
  • Coordinate with customers, Outside Sales, Shipping, Purchasing, and other departments to ensure timely fulfillment of customer orders.
  • Assist with scheduling customer pickups and deliveries.
  • Follow up with customers regarding special orders and material availability.
  • Resolve customer concerns quickly while maintaining a high level of professionalism.
• Cash Handling
  • Process customer payments accurately.
  • Assist with opening, balancing, and closing the daily cash drawer following company procedures.
• Team Support
  • Assist with onboarding and training new employees on front desk procedures and customer service expectations.
  • Support other office and administrative functions as needed.
  • Participate in product training, vendor seminars, and professional development opportunities.
  • Contribute to a collaborative team environment focused on continuous improvement.

Required Education & Experience

• High school diploma or equivalent.
• 2–5 years of experience in millwork, building materials, construction products, or a related industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Attention to detail and accuracy.
• Proficiency with basic computer systems and Microsoft Office.
• Experience reading construction plans or blueprints preferred
• Knowledge of windows, doors, millwork, kitchens, stairs, or related building products preferred
• Experience with ERP or order entry systems preferred.