Public Safety Telecommunicator

Part-time Public Safety Telecommunicator

Join Our Dynamic Team as a Part-time as needed, Public Safety Telecommunicator Make a Real Impact! Are you ready to be the first line of defense in keeping our campus safe? As a Public Safety Telecommunicator, you will play a pivotal role in responding to emergencies, coordinating safety efforts, and ensuring a rapid, efficient response to every situation. If you thrive under pressure and love the thrill of being part of a fast-paced, mission-critical team, this is the opportunity you've been waiting for!

What You'll Do:

• Be the Hero Behind the Scenes: Answer and assess emergency and non-emergency calls, quickly providing essential information to the right responders, ensuring swift action when it matters most.
• Coordinate and Lead Safety Efforts: Dispatch police, fire, and rescue teams to various University locations, ensuring the right resources arrive promptly to protect and assist our community.
• Harness Cutting-Edge Technology: Operate and maintain the Computer-Aided Dispatch (CAD) system, ensuring seamless and accurate communication across the entire campus.
• Monitor Campus-Wide Systems: Stay alert and ready to respond to campus fire and intrusion alarms, ensuring safety protocols are executed swiftly when necessary.
• Access Vital, Real-Time Information: Use the Division of Criminal Information terminal to gather and share data that helps enhance campus security and emergency response.
• Ensure Operational Excellence: Manage equipment, maintain important records, and ensure everything is ready for action at a moment's notice.

Key Responsibilities:

• Collect Accurate Call Information: Gather detailed and pertinent information from calls and enter it into the Computer Aided Dispatch (CAD) system, ensuring a 95% accuracy rate.
• Provide Vital Safety Information: Use telephone resources in the Emergency Communication Center (ECC) to give callers crucial public safety information.
• Prioritize & Dispatch Calls: Effectively prioritize multiple calls, processing and dispatching them in a timely manner based on urgency.
• Handle TDD/TTY Calls: Accept TDD/TTY calls and test the equipment weekly to ensure reliable communication when needed.
• Radio Protocol & Signal Codes: Use correct radio channel assignments and signal codes while maintaining professional radio communication with a combination of ten-codes and plain language.
• Process Non-Emergency Requests: Address non-emergency university service requests with the same level of professionalism and efficiency.
• Time Checks & Monitoring: Perform time checks for field units and monitor SIMS fire and intrusion alarms, making timely notifications of specific alarm issues.
• DCI Compliance: Ensure security and confidentiality of records in compliance with DCI regulations and maintain accurate records of DCI transactions.
• Handle Calls with Sensitivity: Provide compassionate responses to distressed callers, using the appropriate language and tone to reassure them and offer assistance until help arrives.
• Coordinate Activities & Communicate Effectively: Interact with colleagues, supervisors, law enforcement, emergency response teams, university officials, and the public to relay information and coordinate activities.
• Analyze & Prioritize Calls: Qualify each call to determine if it's a routine or emergency situation, initiating the necessary action based on procedures and the information received.
• Dispatch & Notify Units: Dispatch the appropriate emergency units and provide them with critical, accurate call information.
• Monitor & Troubleshoot Systems: Regularly monitor crime tip hotlines, weather alerts (Skyguard), fire/intrusion alarms, panic buttons, CCTV, GPS systems, and DCI, and troubleshoot any issues as they arise.

Requirements and Preferences:

Work Schedule - Work as needed

Other Work/Responsibilities:

Minimum Experience/Education - Minimum one year experience

Department Required Skills - What We're Looking For: A Calm & Quick Thinker: Someone who thrives in high-pressure situations and can stay cool while making fast, informed decisions. A Tech-Savvy Professional: Comfortable operating advanced systems like CAD, MDTs, and the DCI terminal with precision and efficiency. A Team Player: Someone who excels at communicating and collaborating with police, fire, rescue teams, and other campus departments to ensure a coordinated response. Detail-Oriented & Organized: A proactive professional who manages systems, equipment, and records flawlessly to keep operations running smoothly.

Preferred Years Experience, Skills, Training, Education:

Required License or Certification - DCI Certification (Modules 1-3) Required

Valid NC Driver's License required? - Yes

Commercial Driver's License Required? - No

Recruitment Details:

Anticipated Hiring Range - $20.00 per hour

Recruitment Dates:

Job Open Date - 04/22/2026

EEO - NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions:

1. How did you learn of this opportunity?
   • NCSU Website
   • Job Alert (automated email from our system)
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Radio / Television Advertisement
   • Professional Organization
   • Higher Education Recruitment Consortium (HERC)
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other
2. If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question)

Applicant Documents:

1. Resume
2. Cover Letter