Box Truck Driver (Donations Transportation Manager)

More Than Words Donations Manager

More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood.

The Opportunity

More Than Words (MTW) seeks a Donations Manager (DM) to drive one of our box trucks to handle pick-up and delivery of donated books, media, clothing, and housewares from private homes, businesses, libraries, and community groups on a weekly basis in support of our two youth-run retail and online stores. The ideal candidate is a flexible, hard-working individual who is comfortable driving the MTW truck and/or MTW van in the Boston Metro area. This is a full-time salaried position. MTW strongly encourages applications from individuals with previous truck/moving experience. This position reports to the Director of Business Development.

Key responsibilities of the Book Donations Manager include:

• Safely drive one of our box trucks or vans and manage all pickups in the community with a youth employee
• Oversee all logistics for ongoing donation pickups in the MTW van or truck
• Serve as a brand ambassador in the community by educating donors about the mission of MTW and additional ways to engage in and support our work
• Coach youth on how to represent MTW in the community and cultivate connections with donors during pickups
• Manage our warehouse on a regular basis to ensure that MTW has an efficient system in place for keeping both locations stocked with donations during the winter months. This includes running youth and volunteer shifts on occasion at MTW's storage facility
• Manage youth-engaged business development shifts to source inventory through outreach and cultivation efforts
• Supervise and train youth on business development shifts to coordinate book drives, respond to inquiries and strategize marketing efforts to drive inventory donations
• Manage Salesforce.com database system to track all book donations and schedule pickups in the community
• Coach youth to effectively follow up with donors with appreciation efforts including written thank you notes, newsletter articles, invitations for tours and visits, and follow up involvement
• Overall support of training, strategy, and operations of the department
• Support the adult and youth team with overall operations of the business training programs, including some work at night or during the weekend
• Contribute as a team member within the Business Development Department to identify ways to strengthen operations, improve training for youth and address challenges as they arise
• Enforce all policies and expectations with our youth and serve as a "keeper of the model" to support youth to succeed at MTW and achieve outcome

Required Qualifications:

• Have at least 3+ years of work experience, preferably in business or sales
• Must have or obtain a DOT medical exam and commercial motor vehicle certification
• Be willing to become forklift certified to help support the warehouse operations, as needed
• High energy, positive, motivating and enjoy teaching, training and supervising new learners
• Will easily empower others to problem solve, stick with it when things get tough, and ensure the highest levels of customer service and professionalism
• Must be willing to engage in a large amount of heavy lifting and labor that comes with sourcing tens of thousands of donations each month
• Ability to lift boxes 40+ lbs. on a regular basis is a must
• Experience with recruiting in-kind donations, managing relationships, as well as Salesforce.com database software, is preferred

Driving Requirements:

• This is a non CDL Position
• Must have box truck or van driving experience
• Must be at least 25 years old to meet insurance requirements
• Must have obtained a driver's license at least 3 years prior to meet insurance requirements
• Must have a safe driving record to meet insurance requirements

Schedule: M-F 8:30-4:30. 2-3 weekends per year if there is an event

Compensation: $56,000-$60,000 ; commensurate with skills and experience

Benefits:

• Medical and Dental Insurance
• 401K with up to 3.5% Employer Match
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

To apply: Please include both resume and cover letter.

All of MTW's sites are commuter friendly and are conveniently located near public transportation.

Background Checks

More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.

MTW EEO Statement

MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.