Loan Servicing Associate

Assists with day-to-day work tasks of Loan Servicing staff. Assists with opening and sorting mail, including FedEx & USPS. Assists with processing daily incoming mail checks. Assists with payoff quote requests and the processing of the payoffs via checks, wires, and ACH. Answers phones, monitors Loan Servicing emails & faxes, and assists with Activity Manager tickets. Assists with processing reports and month-end activities. Processes incoming loan verification requests. Ensures accuracy of Loan Servicing forms and making changes to the core as required. Utilizes the title tracking system to assist as needed with vehicle titles. Assists with testing of upgrades and new system processes for servicing interface. Processes any other LS functions assigned by LS Manager and/or Assistant LS Manager. Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members. Requirements High school diploma plus a minimum of 3 years related experience required Strong demonstrated abilities required: Customer/Member Service Interpersonal/Team Player Motivated/Works Independently Analytical/Problem Solving Organizational Skills Project Management Skills Detail Oriented Verbal/Written Skills Microsoft Office Prioritize/Multi-task Core Competencies Demonstrates strong customer/member service skills while effectively managing loan servicing tasks, ensuring compliance with regulations such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Proficient in Microsoft Office and capable of handling multiple priorities with attention to detail. Highest-signal resume keywords Customer/Member Service Organizational Skills Analytical/Problem Solving Project Management Skills Microsoft Office ATS Optimization Keywords Soft Skills Interpersonal/Team Player Motivated/Works Independently Detail Oriented Verbal/Written Skills Prioritize/Multi-task Industry Keywords Loan Servicing Bank Secrecy Act (BSA) Office of Foreign Assets Control (OFAC) Compliance Operational Controls Tools & Technologies Title Tracking System Activity Manager #J-18808-Ljbffr Jobtailor