Customer Retention Specialist

Customer Retention Specialist – Part‑Time Customer Service Katie Clouse State Farm is seeking a friendly, dependable, and customer‑focused Customer Retention Specialist to join our team. This primarily service‑focused position is designed for someone who enjoys helping people, solving problems, and building long‑term relationships. As one of the first points of contact for our customers, you will play an important role in creating exceptional experiences while ensuring customers receive the support and service they deserve. Licensing Requirement Property & Casualty insurance license must be obtained within 30 days of your start date. No license is required to apply. We provide study materials, guidance, and full support throughout the licensing process to help you succeed. What You’ll Do Provide exceptional service to new and existing customers by phone, email, and in person. Assist customers with policy updates, billing questions, renewals, and account maintenance. Follow up on customer requests to ensure timely resolution and a positive experience. Review customer accounts to help maintain accurate coverage and policy information. Build strong customer relationships that promote loyalty and long‑term retention. Maintain accurate documentation of customer interactions. Work collaboratively with the agency team to deliver an outstanding customer experience. Identify opportunities to connect customers with additional insurance solutions and refer them to the appropriate team member when appropriate. What We’re Looking For Excellent customer service and communication skills. Friendly, positive, and professional demeanor. Strong listening and problem‑solving abilities. Organized with excellent attention to detail. Comfortable learning new systems and technology. Previous customer service, administrative, retail, hospitality, banking, or account management experience is preferred. Willingness to obtain a Missouri Property & Casualty insurance license within 30 days of employment. Schedule Part‑Time Monday through Friday 11:00 AM – 5:00 PM What We Offer Competitive hourly compensation. Paid training and full licensing support. Supportive, team‑oriented work environment. Opportunities for professional growth within the agency. The chance to build a rewarding career helping customers protect what matters most. Compensation: $18.00 per hour Equal Opportunity Employer Katie Clouse State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr