Medical Assistant/Patient Support Associate - Employee Health Services

Medical Assistant/Patient Support Associate – Employee Health Services

The Medical Assistant/Patient Support Associate provides clinical and administrative support to ensure high-quality, efficient care for Endeavor Health team members. This role includes assisting with pre-employment and annual health screenings, vaccinations, medical surveillance, and injury triage as well as greeting patients, scheduling appointments, and rooming team members. The MA/PSA collaborates with Employee Health clinicians and administrative staff to promote team member wellness, occupational health compliance, and workplace safety.

Position Highlights:

• Position: MA/PSA, Employee Health
• Location: Glenbrook Hospital (Glenview, IL)
• Full Time/Part Time: Full Time (40 hours)
• Hours: Monday-Friday, 7:30am-4:00pm
• Required Travel: Float as needed to Evanston, Skokie, Highland Park, and Swedish Hospitals

What you will do:

• Performs basic clinical evaluations (e.g vital signs, symptom screening, pain assessment, range of motion, mobility checks).
• Provides annual respirator fit testing (and related recordkeeping) for team members flagged as participating in the Respiratory Protection Program.
• Conducts hands-on training for team members being fit-tested on how to properly don and doff their respirator.
• Conducts training on the use of a PAPR when a team member is unable to successfully pass a tight-fitting respirator fit-test.
• Performs urine drug testing or breath alcohol testing, as needed.
• Phlebotomy and injections may be required.
• Provides front desk support to the clinic. Answers the telephone, directs calls as appropriate, and greets team members in a courteous professional manner.
• Checks voice messages, monitors department email box, Service Now work queue, and returns calls/emails/voicemails in a timely manner.
• Generates compliance reports for Respirator Fit Testing, annual TB surveillance, and vaccine compliance. Reaches out to non-compliant team members and managers, when needed.
• Maintains accurate, detailed reports and records. Documents all medical activity accurately and timely within the electronic management system (Team Member Health) in accordance with internal policies and state regulations.
• Maintains continuous Joint Commission readiness. Complies with HIPAA regulations. Identifies and supports patient safety and infection control protocols.

What you will need:

• Education: High School Diploma or equivalent work experience, required
• Certification:
• Graduate of an accredited medical assisting program is preferred but not required.
• Certified in Urine Drug Screening, Breath Alcohol Testing, and Hair Drug Screening procedures (at time of hire or within 3 months of hire).
• Phlebotomy skills (at time of hire or within 3 months of hire).
• Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous medical assistant training or experience.
• Unique or Preferred Skills:
• Knowledge and experience documenting patient care in an electronic medical record.
• Excellent verbal, written, and organizational skills.
• Flexibility and transportation necessary to travel between various sites throughout Endeavor Health.
• Models confidentiality and professional discretion in all communication and exchanges of information.

Benefits (For full time or part time positions):

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.