Field Service Representative - Dispatchable

Field Service Representative - Dispatchable

The Field Service Representative role at Veolia Water Tech involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more. The representative will be responsible for troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.

Key Characteristics

• Safety & Environmental stewardship mindset
• Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment
• Comfort working in an industrial (largely outdoor) setting
• Good attention to detail
• Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshooting

Duties & Responsibilities

• Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
• Consult with customer management and operation teams.
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
• Ensure contract compliance of volume and quality specifications
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements.
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support
• Have the ability to work schedules that will fluctuate based on customer and business needs / demands
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork
• Collect payment information and generate shipping and billing paperwork
• Provide extensive equipment support and general hardware and software support
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Other duties as assigned

Knowledge, Skills & Abilities

• Demonstrated ability to work independently and remotely with project teams.
• Strong technical, mathematical and customer service skills
• General knowledge of electrical equipment, water chemistry and safety
• Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
• Strong verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments.

Education & Experience Required

• High School Diploma / GED / Home School Certification OR international equivalent 2+ years' experience of service/maintenance or equivalent in an industrial environment.
• Valid Driver's License

Preferred

• Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation

Working Conditions

• Regular requirement to reach with hands and arms, below and above shoulder height
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl
• Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
• Regularly work around machines, electrical, chemicals, unprotected heights
• Work at customer sites where instruments may be in difficult to reach spaces requiring using a ladder to reach, working in close/cramped/small spaces

Additional Information

• At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.
• Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan - 3% default contribution plus matching! Flexible Spending & Health Saving Accounts AD&D Insurance Disability Insurance Tuition Reimbursement Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
• ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
• VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.
• As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.