Director of Proactive Service Recovery & AI
American Airlines
American Airlines is seeking a Director of Service Recovery in Fort Worth, Texas. This role involves leading service recovery teams to enhance customer experiences while integrating advanced technologies, such as AI. Responsibilities include overseeing team responses to customer feedback, developing strategies to reduce complaints, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree, significant leadership experience in contact centers, and understanding of customer service technologies. #J-18808-Ljbffr American Airlines
Vacancy posted 3 days ago
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