IOC Customer Delivery Manager

Job Description IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid‑connected land and data centers in renewable‑rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever‑evolving applications of high‑performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. The IOC Customer Delivery Manager serves as the strategic conduit between the IOC (Integrated Operations Center) analytics team and enterprise customers, owning customer outcomes across performance, utilization and overall value realization. This role is responsible for translating operational and infrastructure analytics into actionable insights that drive performance optimization, efficiency, and long‑term customer success within AI and high‑performance computing environments. Highly customer‑facing and consultative, the position leads regular performance reviews, advises on optimization strategies, and ensures alignment between customer objectives and IREN’s operational capabilities. The ideal candidate combines strong customer relationship management, technical fluency in infrastructure performance, and a data‑driven mindset in mission‑critical environments. Job Requirements 5 to 8+ years of experience owning customer relationships in infrastructure‑driven environments, such as data centers, cloud platforms, AI/HPC, or other mission‑critical operations Proven success in customer success management, technical account management, or service delivery roles with direct accountability for customer outcomes Demonstrated ability to lead executive‑level customer engagements, including performance reviews, quarterly business reviews (QBRs), and strategic advisory discussions Strong capability to translate infrastructure, performance, and utilization analytics into clear, actionable business insights for both technical and non‑technical stakeholders Experience advising customers using performance metrics, reporting frameworks, and service health indicators to drive optimization and long‑term value realization Working knowledge of AI and HPC environments, including GPU‑based infrastructure, combined with an understanding of data center operations and service management frameworks such as ITIL Exceptional stakeholder management, customer advocacy, and problem‑solving skills in complex, high‑availability environments Bachelor’s degree in Business, Engineering, Information Technology, or a related field, or equivalent practical experience Additional Requirements Pre‑employment screening, including background check and substance testing may be required according to company policies. Job Responsibilities Own the overall customer relationship and serve as the single point of accountability for customer success outcomes, including performance, utilization, reliability, and long‑term value realization Act as the strategic interface between enterprise customers and IREN’s IOC analytics, operations, and engineering teams, ensuring customer priorities are clearly understood and executed against Lead executive‑level customer engagements, including regular operational reviews and quarterly business reviews (QBRs), focused on outcomes, trends, and strategic alignment Use IOC analytics, performance metrics, and utilization data to proactively advise customers on optimization opportunities, risk areas, and efficiency improvements Translate complex infrastructure, GPU, and workload performance data into clear, business‑relevant insights that support customer decision‑making Establish and maintain customer health indicators, proactively identifying risks, performance degradation, or misalignment with customer objectives Provide strategic guidance on infrastructure scaling, workload optimization, and capacity planning to support customer growth and evolving demand Serve as the customer advocate during incidents and service disruptions, owning customer communication, expectation management, and post‑incident follow‑up Oversee service governance activities, including SLA performance, KPI tracking, and corrective action planning, ensuring commitments are met or exceeded Partner cross‑functionally with IOC, site operations, engineering, network, and product teams to align internal execution with customer expectations Support the full customer lifecycle from onboarding through expansion, ensuring a consistent, high‑quality customer experience Identify opportunities to deepen customer engagement and expand service adoption based on operational insights and customer needs Job Benefits At IREN, we offer a comprehensive, market‑competitive total rewards package designed to support employees’ well‑being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long‑term growth. Compensation Actual compensation will be determined based on factors such as experience, qualifications. Overtime compensation for non‑exempt workers for hours worked over 40 per week Health & Wellness 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents Company‑paid short‑term and long‑term disability insurance Voluntary life, critical illness, and accident coverage available Health Savings Accounts (HSA) – when combined with the High‑Deductible Health Plan Employee Assistance Program and wellness resources Retirement & Financial Wealth 401(k) retirement plan with company match Paid professional development and access to financial planning and legal services Time Off & Leave Programs Paid Time Off (PTO) and paid holidays Growth & Development Professional development to support certifications, continuing education, or role related training Community & Culture Company events and team‑building activities We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! IE US Operations Inc., the employing entity and proud member of the IREN group, is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. We participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. E‑Verify Participation Notice. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at #J-18808-Ljbffr IREN