Customer Care Associate

We’ve all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant – or hospital or health center – to your friends and family. The good customer care associate handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It’s not the job for everyone – because not everyone has what it takes.

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive case for our patients and the communities we serve.

• Provide customer service in-person, electronic and by telephone to both members and guests, including registration, POS (area specific) and other services, as required.
• Manage communication and troubleshooting, as necessary.

QUALIFICATIONS

• High School Diploma/GED- Preferred
• 1 year Customer Service- Preferred
• Cardiopulmonary Resuscitation (CPR) - American Heart Association- Required within 90 days of hire
• First Aid (AID) - American Heart Association- Required within 90 days of hire

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .