Member Service Representative

We are Hiring! Job Posting Self-Directed Services Staff Location Client Dependent / Community Based Department I/DD - SDS Schedule Varied, dependent on client need Salary $15.50/hour for administrative work, Rate for work with client set by client/family General Description Provide assistance and instruction in activities necessary to promote and maintain independence for individuals with intellectual/developmental disabilities who chose to Self-Direct their services. The Self-Directed Program provides as needed care to individuals as assigned, to meet their daily needs and enable them to function at the highest possible level. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties And Responsibilities Assists individual with specific facilitative outcomes as described in each individualized Self-Directed Plan. These duties may include personal care, community integration, money management, advocacy, employment needs and respite. Continually seeks opportunities to meet individual’s psychosocial needs through both care planned and spontaneous actions. Provides reliable, safe, high-quality services as directed, in a thorough and caring manner. Implements a person-centered approach to services. Follows universal precautions, proper infection control, sanitation, and safety standards of practice in all work and activities. Completes paper time sheet/invoice and web-based time keeping in a timely manner in accordance with payroll processing. Communicates with supervisor and Circle of Support about individual’s habilitation plans that may need revisions or updates. Communicates effectively with individuals with intellectual/developmental disabilities, the Circle of Support, Broker, Fiscal Intermediary Coordinator, service coordinator, supervisor, interagency professionals, community professionals and families. Consistently works with all team members, led by individual and family preference to meet the needs and desires of the individual served. Respects the individual’s dignity, privacy, property, religion, and culture. Documents and maintains accurate records of contacts with individuals. Provides appropriate interventions to all crisis situations. Provide immediate notification to appropriate person of any allegation of abuse or neglect. Provides transportation, as needed, to individuals and follows safety procedures regarding transportation. Maintains flexibility in schedule based on needs of individuals assigned. Is dependable and arrives on time, ready for responsibilities. Participates in relevant Agency meetings and/or trainings. Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Other duties as assigned by individual being served or CCFCS SDS Supervisor. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Top Benefits And Perks Competitive salary and 403b retirement plan Generous time off package and work-life balance Comprehensive benefits package Supportive and collaborative environment Opportunities for growth and development Intrinsic reward of truly making a difference in people's lives Join us and help make a positive impact in our community! Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Qualifications Education: High School Diploma or equivalent preferred. Relevant combination of education and experience will be considered. Credential: If driving is required, a clean and valid NY State Driver License and access to a reliable and insured vehicle is required. Agency requirements dictate anyone whose job description includes driving responsibilities to be at least 21 years of age. Experience: At least 1 year of practical experience working with individuals with intellectual/developmental disabilities preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements All business will be conducted in an ethical manner, in conformance with all state and federal laws and regulations. Full adherence will be given to the CCFCS Code of Conduct, and all policies/procedures related to compliance. Demonstrates behaviors and attitudes which support agency mission philosophy and policies. Fosters agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques. Maintains absolute confidentiality of all records reviewed including individual’s records, employee records and billing records. Ability to work a combination of day, evening, overnight and weekend hours, as needed. Ability to effectively communicate with individuals with intellectual/developmental disabilities. Ability to effectively teach, monitor and assist individuals with intellectual/developmental disabilities. Ability to work both independently and cooperatively as a team member. Ability to ascend and descend stairs. Ability to provide physical interventions such as lifting, grasping, holding as necessary. Commitment to Agency Mission Statement Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs Salary Description: $15.50 / Hour #J-18808-Ljbffr