Manager, Supply Chain Systems Engineering

The Manager, Supply Chain Engineering is responsible for leading technology and engineering teams that support supply chain platforms, warehouse operations, integrations, automation, and related business capabilities. This role manages daily team execution, performance, scheduling, and talent development while also participating directly in architecture, solution design, modernization planning, platform consolidation, and responsible AI adoption. The Manager has a proven track record as a people leader and technical partner, with demonstrated potential to grow into a Sr Manager role. Responsibilities Lead, coach, and develop supply chain engineering team members, supervisors, and technical leads. Oversee daily schedules, capacity planning, time off requests, on-call coverage, and work prioritization. Conduct regular 1 on 1 meetings, performance reviews, goal setting, and development planning using SMART methodology. Partner with Directors, VPs, business leaders, and enterprise architecture to align team priorities to business outcomes. Participate in architecture and design reviews for supply chain systems, integrations, data flows, automation, and vendor solutions. Translate business needs into scalable, secure, supportable technical designs and implementation plans. Drive consolidation of overlapping systems, tools, integrations, reports, licenses, and support processes to reduce complexity and cost. Champion responsible AI utilization for engineering productivity, documentation, analysis, testing, monitoring, support, and operational insight. Ensure AI-enabled solutions follow company standards for security, data privacy, governance, auditability, and human oversight. Work with staff to ensure BAU support, incident response, problem management, and project deliverables are completed on time. Handle or guide resolution of complex technical issues where staff require leadership, escalation support, or design direction. Establish and monitor KPIs for delivery, system reliability, incident trends, capacity, utilization, support quality, and vendor performance. Ensure technical documentation, architecture notes, operational runbooks, roles and responsibilities, and SOPs are accurate and current. Actively communicate with business partners, escalation teams, security, infrastructure, data, and operations teams to resolve issues efficiently. Maintain strong knowledge of supported supply chain platforms, automation technologies, integrations, APIs, data services, and cloud/SaaS tools. Generate and implement operational improvement ideas that improve stability, scalability, cost, delivery speed, and team effectiveness. Oversee department technology budgets, licensing, vendor support, OpEx/CapEx reporting, and accurate time tracking. Maintain vendor relationships and hold partners accountable for service quality, roadmap alignment, pricing, delivery, and support commitments. Additional duties as assigned. Requirements High School Diploma or GED required. Bachelor's Degree in Information Technology, Engineering, Supply Chain, Business, or related field preferred; equivalent experience considered. 8+ years of relevant technology, engineering, operations, or supply chain systems experience. 3+ years of people leadership experience, including coaching, performance management, prioritization, and team development. Supply Chain Technology: Working knowledge of WMS, WES, WCS, OMS, TMS, inventory, fulfillment, warehouse automation, EDI, APIs, integrations, and data platforms. Architecture & Design: Able to participate in solution architecture, design reviews, technical tradeoff discussions, implementation planning, testing strategy, change impact assessment, and rollback planning. AI Enablement: Practical understanding of AI-assisted engineering, documentation, knowledge management, analytics, automation, and support use cases, with sound judgment around responsible and secure AI adoption. Consolidation & Optimization: Able to identify duplicate systems, tools, reports, processes, licenses, and vendor services, then build rationalization plans that improve utilization and lower total cost. Analytical Skills: Explores information, data, reports, and metrics to extract meaningful insights that improve business performance, system health, resource utilization, and decision quality. Business Acumen: Understands key business drivers, company strategies, operational constraints, vendor economics, and financial data impacting the department and organization. Collaboration: Able to work effectively with internal and external partners, enterprise architecture, security, infrastructure, operations, and business stakeholders to accomplish shared goals. Customer Focus: Understands and improves the internal customer experience when designing services, support processes, technology roadmaps, and operational capabilities. Interpersonal Communication: Communicates with diverse audiences in a clear, concise, and courteous manner through verbal, written, presentation, and technical design artifacts. Initiative: Identifies opportunities and issues, proactively follows through, thinks critically, and drives continuous improvement with a positive, accountable attitude. Organizational Skills: Manages time, resources, priorities, and multiple workstreams while maintaining strong attention to detail and timely follow-through. Performance Management: Proven ability to provide constructive feedback, motivate team performance, develop talent, delegate appropriately, and improve team capability. Project Management: Able to develop and execute project plans, coordinate cross-functional groups, manage risks, track progress, and ensure timely completion. Technology Skills: Comfortable with modern engineering practices, SDLC, DevOps concepts, monitoring, incident/problem management, security practices, cloud/SaaS platforms, and enterprise integration patterns. Training: Able to create and deliver training, documentation, and knowledge-sharing practices that improve team capability, capacity, productivity, and performance. Benefits Great People & Leadership : Work with a supportive, knowledgeable team dedicated to operational excellence. Professional Growth : Tangible career advancement opportunities, consistent recognition, and a team invested in individual and organizational success. Impact & Purpose : Play a crucial role in improving technology support services, minimizing business disruptions, and supporting the broader mission of creating more musicians and bringing music to the world. Steep Employee Discounts : Enjoy significant discounts on musical products and gear sold at The Guitar Center. Collaborative & Motivated Team Environment : Join a team that values documentation, prioritization, and problem-solving, all while fostering a culture of accountability and enjoyment. Pay Rate Base range of $120,000 - $153,367 per year, depending on background and experience. This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting does not necessarily reflect actual compensation that may be earned, nor a promise of any specific pay for any particular employee, which is always dependent on actual experience, education, and other factors. Pay ranges listed are provided in compliance with state specific laws. Pay ranges may be different in other locations. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to View email address on click.appcast.io. #J-18808-Ljbffr The Guitar Center Company