Website Operations Manager

Job Title: Website Operations Manager

Location: Parsippany, NJ 07054

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Pay Rate: $75.00/hr to $79.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America, operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing, along with pavement coatings.

Job Summary

• The Digital Marketing team is seeking an organized, proactive Website Operations Manager.
• This role serves as a key point of contact between business stakeholders and IT, facilitating website execution and technical delivery.
• As a self-starter and practical problem solver, the candidate will translate business requirements into actionable user stories, manage Jira sprint priorities, and help optimize digital platforms for peak efficiency.

Essential Duties

Sprint & Backlog Management

• Facilitate the Agile planning cadence in Jira.
• Work with stakeholders to translate business needs into clear user stories.
• Prioritize tickets for upcoming development sprints.

Cross-Functional Collaboration

• Partner closely with IT to plan sprint capacity.
• Track deliverables and clear everyday blockers.
• Maintain steady progress toward digital goals.

Requirements & Solution Alignment

• Gather business requirements.
• Work alongside technical teams to identify practical and efficient solutions for website enhancements.
• Translate business objectives into technical implementation requirements.

Web Governance & Ticketing

• Monitor website health.
• Triage incoming user and stakeholder requests.
• Manage ticket prioritization and escalation activities.

Technical SEO & AEO Execution

• Support technical SEO and Answer Engine Optimization (AEO) initiatives.
• Monitor and optimize site speed and performance.
• Support URL structure optimization.
• Support Schema markup implementation for search engines including Google and Bing.
• Optimize content discoverability across AI platforms including ChatGPT, Gemini, and Perplexity.

Qualifications

• 3–5 years of experience coordinating or managing web delivery in a cross-functional environment.
• Hands-on experience working directly with IT teams.
• Experience writing clear user stories and managing sprint cycles in Jira.
• Strong foundational understanding of Agile and Scrum practices including:
• Backlog grooming.
• Sprint planning.
• Sprint retrospectives.
• Familiarity with enterprise CMS platforms.
• Sitecore experience is a plus.
• Experience using Google Analytics 4 to analyze page performance and inform ticket priorities.
• Exposure to web tools and integrations including:
• Chatbots.
• Localization tools.
• Customer review platforms.
• SEO and AEO technologies.
• Working knowledge of web deployment workflows including testing in UAT and production environments.

Education & Requirements

• Bachelor’s Degree required.
• Excellent written and verbal communication skills.
• Ability to simplify complex concepts into actionable project tasks.
• Strong organizational skills.
• Customer-first mindset.
• Ability to work effectively with cross-functional teams and stakeholders.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.