Technical Project Manager (Imprivata)

Technical Project Manager

Our client is looking for an experienced Technical Project Manager to support the Client Engineering team in a large Epic hosting project. The role involves managing and troubleshooting tools like Imprivata SSO, Duo MFA, WorkspaceOne, and Horizon VDI, ensuring smooth execution and technical management of tasks. Key responsibilities include monitoring and resolving issues in ServiceNow, managing Active Directory groups, and overseeing device and profile management for iOS and VDI systems. The candidate will also provide third-level support, deploy software packages, and ensure the effective operation of endpoint management systems. This position offers an opportunity to contribute to a critical project while ensuring seamless technology integration and user support.

This is an 8-month project with a hybrid schedule.

Responsibilities:

Imprivata SSO Support:

Monitor, resolve, update, and escalate tickets in ServiceNow.

Install software from Symantec.

Test workflows and policies.

Manage Active Directory (AD) Groups.

Use the Imprivata Admin Console.

Sync with AD.

Manage users and computers.

Apply user and computer policies.

Manage stored user credentials.

Generate reports for crossed accounts.

Prepare for upgrades by ensuring computers are within supported versions.

Knowledge of Type I, Type 2, Type 3 machines (Private or MUD, Autologons, Citrix Servers).

Manage client-side registry settings.

WorkspaceOne:

Assign iOS applications.

Refresh iOS profiles.

Perform iOS OS updates on demand for specific use cases.

Manage device OG moves and retirements.

Assign new device initial lifecycle profiles.

Support BYOD device enrollment tokens.

Provide general 3rd level support for TOC and Endpoint Support Services.

Duo MFA Support:

Monitor, resolve, update, and escalate tickets in ServiceNow.

Test workflows and policies.

Manage AD Groups.

Support iOS and Android configuration and troubleshooting.

Manage settings, add/remove/update apps.

Perform Duo Admin Console duties.

Assign tokens.

Sync with AD.

Generate reports.

Communicate with customers.

Enforce security projects to remove phone call back method and SMS.

Horizon VDI:

Perform daily checks and remove stuck sessions.

Add/remove/change printers.

Provide general 3rd level support for TOC and Endpoint Support Services.

Resolve common issues such as profile failures, thin client reboot/rebuild, and O365 credential issues.

Endpoint Management/Operational Support:

Manage and triage incoming tickets and requests.

Deploy software packages to endpoints.

Run reports in the Symantec console.

Required Technical Experience:

Epic Application integration experience.

Technical Project Management experience.

Subject Matter Expert with a minimum of 2 Years experience managing /deploying Imprivata Single Sign On in an enterprise organization of 5,000 users or more.

Subject Matter Expert with a minimum of 2 Years experience managing and deploying Duo Multifactor Authentication in an enterprise organization of 5,000 users or more. Preferably in a health care organization.

Subject Matter Expert with a minimum of 1 Years experience managing and deploying VDI in an enterprise organization of 5,000 endpoints or more. Preferably in a health care organization.

Subject Matter Expert with a minimum of 5 Years experience endpoint management/operational support in an enterprise organization of 5,000 endpoints or more.

2 years' experience using Active Directory Users and Computers.

Experience working in health care organization with HIPAA regulations.

Must have excellent written and communication skills with experience working with staff at all levels.