customer service agent / car detailer

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Training & development

About the Role:
I&I Car Rentals in McKinleyville, CA is looking for an energetic and customer-focused individual to join our team as a Customer Service Agent & Car Detailer! This dual-role position is perfect for someone who loves working with people and takes pride in delivering a clean, top-notch vehicle experience. If you're a go-getter who thrives in a fast-paced environment, we want to hear from you!

Responsibilities:

• Greet and assist customers with rental agreements, reservations, and vehicle selection
• Process rental contracts, payments, and returns accurately and efficiently
• Inspect vehicles for damage before and after each rental and document findings
• Thoroughly clean, wash, vacuum, and detail rental vehicles to fleet standards
• Maintain vehicle lot organization and ensure cars are rental-ready at all times
• Address customer inquiries, concerns, and complaints in a professional manner
• Coordinate with team members to manage vehicle availability and turnaround times

Requirements:

• Valid driver's license with a clean driving record
• Previous customer service experience preferred
• Experience in auto detailing or vehicle cleaning is a plus
• Strong communication and interpersonal skills
• Ability to work outdoors in varying weather conditions
• Reliable, punctual, and detail-oriented work ethic
• Basic computer skills for processing rentals and reservations

About Us:
I&I Car Rentals is a trusted local car rental provider serving the McKinleyville, CA community and surrounding areas. We're known for our friendly, personalized service and well-maintained fleet that keeps customers coming back time and time again. Our team is our greatest asset, and we're committed to creating a supportive and rewarding workplace for everyone who joins us.