Service Desk Technician II

Overview The Service Desk Technician is responsible for AIT’s front-line technical support. Daily activities include, but not limited to handling escalated issues from Level 1 support, enabling/disabling/resetting user accounts, printer setup/troubleshooting, software installation and troubleshooting, provisioning computers, and configuring mobile phones. We are looking for a customer-service focused teammate who can assist internal users in resolving problems through discussions and diagnosis and take the necessary steps to remedy the problem. Other activities include basic network troubleshooting, solving technical problems, and communicating to all levels of the enterprise. Responsibilities Customer service with internal users Provide technology support for escalated issues from Level 1 Create and maintain knowledge base documents Clearly and accurately communicate to all levels of the enterprise Ability to solve technical problems User account management Computer imaging Software installations The wage range for this position is $. - $. and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications A team player who works well with others – being respectful to our teammates is a Core Value A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture Other Skills We Hope to See High school degree required Associates degree in Information Technology or related field preferred Minimum 2 years managing Windows operating system Minimum 2 years administrating Active Directory Minimum 2 years in a customer service role Experience troubleshooting Microsoft Office Understanding of LAN/WAN networking Written and oral communication skills Strong customer service skills Effective interpersonal and communication skills as you will be speaking to all users across the organization Ability to problem solve issues and determine potential solutions Adaptability & flexibility Detail oriented What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, (k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to to days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at --0 ext 8. #J-18808-Ljbffr AIT Worldwide Logistics