UX Designer Senior

Detroit, Michigan


UX Designer


Contract


Job Title: UX Designer Senior (Hybrid - Detroit, MI)


The UX Designer will play a key role in supporting the CSR Assist product as it transitions through the Build-Operate-Transfer (BOT) phase.
This position will work closely with product, business, content, and technology teams to transform evolving requirements into intuitive, high-fidelity, implementation-ready designs using Figma.
The ideal candidate has experience designing complex enterprise applications, service-support tools, or customer-facing workflows, with a strong focus on usability, accessibility, and human-centered design. This individual will create end-to-end user experiences, document detailed interaction patterns and screen states, and ensure designs are scalable, consistent, and ready for development teams to implement.
Experience with AI-enabled applications, customer service tools, or highly regulated industries such as healthcare is highly desirable.



Top 10 Skills & Qualifications Needed to Win This Job:

• Expert-level ability to create high-fidelity, production-ready designs
• Strong experience with design systems, components, auto layout, variants, responsive behavior, and interactive prototypes
• Ability to deliver implementation-ready design documentation

• Minimum 3-5 years of UX Design, Product Design, or User Experience experience
• Proven track record designing complex digital products from concept through delivery

• Experience designing complex workflows, internal applications, service-support platforms, or enterprise tools
• Ability to simplify complicated business processes into intuitive user experiences

• Skilled at converting business requirements, user needs, and technical constraints into user flows, wireframes, prototypes, and final designs
• Strong human-centered design mindset

• Experience partnering with Product Owners, Business Stakeholders, Developers, Content Strategists, and other Designers
• Ability to facilitate design reviews and communicate design decisions effectively

• Experience documenting workflows, interaction patterns, screen states, error states, loading states, edge cases, and design rationale
• Ability to support development teams through implementation

• Experience working within Agile environments with changing priorities and evolving requirements
• Comfortable iterating designs throughout the product lifecycle

• Strong understanding of accessibility standards and inclusive design principles
• Experience designing responsive experiences across multiple screen sizes and devices

• Experience designing AI-enabled assistants, chatbots, decision-support tools, or customer service applications
• Familiarity with CSR workflows and contact center environments is highly valued

• Bachelor's Degree in UX Design, Human-Computer Interaction, Graphic Design, Product Design, Information Architecture, or related field (Required)
• Master's Degree in a related field (Preferred)
• Significant UX Design experience may be considered in lieu of formal education
• Relevant certifications such as UX Certification, Human-Centered Design Certification, or Figma Certification are beneficial but not required

• The Sr. UX Designer will support the Member Maintenance modernization effort, which is focused on consolidating multiple legacy member maintenance applications into one modern internal application
• This role will partner closely with product, business, technology, and UX leadership to understand current workflows, translate business and technical requirements into usable experiences, and design clear, efficient workflows for internal users managing member maintenance tasks
• The designer will help define and refine future-state user flows, screen designs, interaction patterns, form experiences, data tables, audit/history views, and workflow documentation
• This work is critical to ensuring the modernization effort improves usability and operational efficiency rather than simply recreating legacy screens in a new system

• Three (3) to five (5) years of experience in UX or product design for complex enterprise or internal operations tools:
  
  
  • Ability to design workflow-heavy, information-rich applications
  • Experience with forms, data tables, search/filtering, status states, audit/history, and task completion flows
  • Ability to simplify legacy workflows into clear, usable digital experiences
• Advanced Figma design skills:
  
  
  • Create polished screen designs, prototypes, and implementation-ready documentation in Figma