Mid-Market Account Manager

About Us Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving value for businesses and brands worldwide. Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day. About the Role The Mid - Market Account Manager is part of the Global Account Management team and is accountable for client satisfaction and all aspects of the total client relationship and experience with Mood, as well as executing the companys strategies and initiatives. The Mid - Market Account Manager will have a vertical focused portfolio of mid-market size brands. He/she will focus on revenue retention and growth through developing and deepening relationships, developing and conveying value, and ensuring client satisfaction through Mood strategies as well as day-to-day engagement. The role requires vertical trend analysis, strategy development, fast-paced thinking, exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately 50% of your time will be devoted to developing and executing client satisfaction tactics and strategies. Approximately 50% of the time will be devoted to managing client relationships, cross-sell / upsell Mood programs, program performance activities and marketing strategy and execution. Core Responsibilities Fully accountable for a set portfolio of accounts associated to a particular vertical Build and maintain relationships with clients that lead to high customer satisfaction and retention as well as new business opportunities for both the client and Mood Actively manage the client on a day-to-day basis, keeping them informed, engaged and satisfied while fulfilling day-to-day transactions for each account Understand each client’s needs and goals and match those needs to Mood products and services through upgrades, upselling, re-contracting, and additional Mood services Oversee and ensure downstream parties (e.g., administration, operations) have all necessary details to fulfill obligations for new locations, re-contracts, cancellations, closures, etc. Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the articulation of our business model and value proposition Collaborate with management to customize account plans for each client, outlining service delivery and revenue growth strategies Maintain and publish a quarterly portfolio health review for management visibility into success and risk Detail and use CRM tools to produce portfolio management reporting, pipeline, forecasting, and potential churn Identify and close new revenue opportunities within an existing client base, collaborating with subject matter experts to maximize upsell/cross-sell opportunities with best practice guidance from Mood COE Provide client feedback to solution development and COE organizations to keep the voice of the client at the center of development Knowledge, Skills and Abilities Four or more years of proven account management experience Demonstrated history of consistent client retention and building of an existing client base High level of professionalism and ability to communicate at all levels of the client organization Ability to write and execute business plans Ability to solve problems quickly and effectively Ability to utilize creative skills effectively Superior organizational skills Advanced written and verbal communication skills Preference for experience with medium-sized and Fortune 500 businesses Ideal Characteristics Optimistic + Energetic Collaborative Focused Curious + Creative Detailed Resolute Critical Account Manager Goals Customer Satisfaction Drive to 100% customer success for your clients Account Revenue Growth Drive account revenue retention to 100% for your clients Visual Cross-Sell Improve total recurring revenue in your clients by >2% through visual cross-sales E&L Sales Growth Drive profitable E&L sales to your clients Account Retention Manage the renewal process for your clients to ensure timely contract renewal Opportunity Management Manage all client solution opportunities in Sales Cloud; ensure opportunities and client information are updated Areas of Measurement Retention Visual Growth E&L Growth and Margin Client satisfaction (internal and external) Decision-Making (get informed, make decisions; learn from failures) Work ethic and Value (go above and beyond to help the team) Business Knowledge Sales Knowledge Confidence Adhere to Company Mission/Values For further information about Mood Media, please visit . Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws. #J-18808-Ljbffr Mood Media