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Customer Success Manager

F5

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.

Primary Responsibilities:
  • Ensure our customers are happy and are getting value out of our product.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Guide and coach customers and internal stakeholders with proactive customer success processes.
  • Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
  • Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
  • Own the customer on-boarding process and operationally drive customer references and case studies.
Requirements:
  • Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Bachelor's Degree.
Skills & Requirements Qualifications
Vacancy posted 5 days ago
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