Scheduling Manager - Security Operations

Scheduling ManagerKRE Security, LLC is seeking an experienced, organized, and dependable Scheduling Manager to lead daily scheduling operations at our Hamburg headquarters. This is a hands-on leadership position for someone who thrives in a fast-paced environment, communicates well, solves problems quickly, and can manage competing priorities. The Scheduling Manager plays an important role in maintaining staffing coverage, supporting employees and supervisors, and helping ensure smooth operations across multiple client locations.Key Responsibilities:Lead daily scheduling operations across multiple client locations and ensure appropriate staffing coverageManage schedules, shift assignments, call-offs, and urgent staffing needs while responding quickly and professionallyLead, train, and support the scheduling team, promoting consistency, accountability, and efficiencyCoordinate with Recruiting, Operations, supervisors, and management to address staffing needs and operational challengesServe as an escalation point for scheduling issues, employee concerns, and coverage problemsMonitor scheduling accuracy, compliance, and workforce coverage to help ensure client needs are metMaintain accurate scheduling records and documentation using company systemsIdentify and implement improvements to scheduling processes, communication, and overall efficiencyMaintain confidentiality and professionalism when handling employee and company informationBe hands-on and willing to jump in and assist with daily scheduling needs when operational demands require itWhat We're Looking For:Strong leadership, communication, and organizational skillsPrevious leadership or supervisory experience strongly preferredExperience in scheduling, dispatching, workforce coordination, operations, or administrative management preferredStrong decision-making, problem-solving, and multitasking abilitiesAbility to remain calm, professional, and solution-focused in a fast-paced, high-volume environmentExcellent employee support and customer service skillsStrong attention to detail and ability to prioritize deadlinesProficiency with Microsoft 365, Outlook, and Google WorkspaceProfessional, dependable, and accountableAbility to work on-site in our Hamburg, PA office during daytime business hoursCompensation & Benefits:Competitive pay based on experiencePerformance-based pay increases and advancement opportunitiesPaid Time Off after applicable waiting periodMedical, dental, and vision benefits after applicable waiting periodStable, full-time daytime leadership positionLong-term career growth opportunitiesWhy Join KRE Security?Our scheduling team is critical to the success of our employees, clients, and field operations. We value professionalism, accountability, leadership, teamwork, and reliability. This is an opportunity for an experienced professional to take on a leadership role, make a direct impact on daily operations, and grow with a company that values its people.Important Availability Requirement:This is a leadership position that requires a willingness to be available 24/7 for emergency operational needs. While the normal work schedule is during daytime business hours, the Scheduling Manager may be contacted outside of normal business hours when urgent staffing, scheduling, or operational situations arise and will be expected to assist as reasonably necessary.