Front Desk Representative (Trilingual: Spanish+Creole)

Front Desk Representative

The Front Desk Representative is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.

Job Responsibilities:

• Greet and welcome Caregivers to the office
• Answer incoming phone calls and direct parties to the appropriate department
• Assist Caregivers with questions related to payroll, PTO, cases, etc.
• Collect and upload documents into our electronic system
• Maintain personnel records and ensure accurate data entry in appropriate systems
• Assist with HHAeXchange app and IVV/EVR training
• Support caregiver applications and training classes as needed
• Conduct thorough caregiver interviews to ensure candidates meet True Care standards
• Guide caregivers in submitting required paperwork and medical documentation, both in-person and via phone
• Assist with translating for applicants and help with the digital applications for those who need it
• Review all medical and I-9 paperwork submitted is acceptable
• Assist with scheduling medical appointments for those who are authorized and in need of tests to be performed to complete their paperwork
• Upload all required documentation and maintain detailed notes in the network drive, Acuity, HubSpot, and HHAeXchange
• Audit all completed application profiles prior to orientation for compliance accuracy
• Conduct reference verification calls as needed
• Assist with scheduling orientation and in-service as needed
• Maintain HIPAA compliance and regulations
• Maintain accurate onboarding records in Hubspot and paper files.
• Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.

Job Requirements:

• Fluency in Spanish is required
• HS graduate/ GED equivalent
• Experience in HHAeXchange is a plus
• Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus
• Excellent communication and interpersonal skills
• Accuracy and attention to detail, outgoing, positive personality, team player

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space