Lead Ice Attendant - SC/ KROC Center San Diego-13-004

Job Title

To provide quality customer service and assistance to members and guests within the Ice Arena venue.

Essential Functions

Must be able to provide initial customer service contact for members and guests entering assigned venue, be able to provide direction and answer questions as needed, ensure all members and guests are given prompt and courteous service.

Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.

Verify membership status through point-of-sale (POS) system.

Must be able to handle cash, make changes and operate the POS computer software system. Will wait on members and guests according to established procedures.

Monitor all recreational activity in the assigned venue.

Responsible for maintaining the orderliness and cleanliness of all work areas. Keep the sales area clean and neatly arranged at all times.

Answer all incoming calls quickly and politely; accurately answer basic questions about facility-wide events and programs; provide specific knowledge of all assigned venue programs and functions.

Work with volunteers, co-workers, members, and guest on a professional level. Interface with peers, supervisors and people of various socio-economic backgrounds.

Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.

Observe all safety rules and regulations.

Maintain a safe working environment; report all harmful problems with facility to the proper supervisor.

Assist in emergency or accident situations as needed.

Attend staff meetings assigned.

Assist in venue specific program preparations and clean up.

Report any suspicion of child abuse to the appropriate supervisor.

Generate legible and accurate accident and incident reports as required and forward them to supervisors in established time frames.

Assist in organizing, planning, and implementation of activities for leagues and other venue specific programs.

Will help monitor mean and rest breaks for attendant staff.

Produce schedules and other departmental reports as directed.

Coordinate and place departmental supply orders as directed.

Perform venue opening and closing duties as directed.

Assist in supervising venue attendant staff during shift.

Oversee facility activities as required during shift.

Manage and ensure resolution of all member and guest complaints; route guest inquiries to

Minimum Qualifications

Must be at least 21 years of age.

Must be able to lift and carry at least 40 pounds.

Bilingual English/Spanish preferred

Must be able to follow written and verbal directions in English.

Previous cashier and/or customer service work experience required.

Previous work experience supervising staff preferred.

One (1) year previous customer service, recreation center, ice arena or related experience required.

Must possess high school diploma or equivalent.

Have or obtain within 30 days of employment a valid California Driver's License and insured transportation.

Skills, Knowledge & Abilities

Ability to work independently, with minimal supervision.

Ability to function in a fast-paced, frequently changing environment.

The ability to function in an often loud, and cold environment.

Must possess good communication skills.

Computer software application experience required.

Must have prior work experience working with children.

Ability to ice skate required.

Salvation Army Western Territory