Shift Lead

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance

Job Summary
The Shift Lead will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities

• Assist in training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
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• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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  • Assist in resolving or escalating employee issues or concerns.
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• Involved in all front desk related activities including:
  
  
  
   
  • Answer phones in a friendly manner and assist callers with a variety of questions.
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  • Check members into the system.
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  • New member sign-up.
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  • Take prospective members on tours.
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  • Facilitate all member requests, issues and questions.
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• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry
• Experience working as a Member Service Representative at Planet Fitness
• Solid supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite and Apple)
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• Current CPR Certification preferred
• Tanning Operator Certification preferred 
• High school diploma/GED equivalent required
• Must be 18 year of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs.
• Will dilute and utilize chemicals for cleaning and sanitization