General Service Technician

General Service Technician

Position Schedule / Shift: Service center hours are MondayFriday, 7:30 a.m.6:00 p.m., and Saturday, 8:00 a.m.4:00 p.m. Schedule and shift assignments will depend on the position.

Position Summary: As a General Service Technician, you'll perform routine vehicle maintenance and inspections, including oil changes, tire rotations, battery services, and other preventive maintenance tasks. This role is ideal for individuals looking to build a career in automotive repair, with opportunities to develop technical skills and gain experience working alongside experienced technicians. Success in this position requires attention to detail, a commitment to safety, and a focus on delivering quality service to customers in a fast-paced team environment.

Key Responsibilities:

• Performs basic automotive repairs, adjustments and maintenance procedures as outlined on repair order for which technician is trained.
• Oil changes, tire replacement and repairs, general maintenance repairs are expected to be learned and performed.
• Drives vehicles into service bay, prepares them for and completes digital vehicle inspection.
• Test drives vehicles and prepares vehicle for delivery to customer after necessary repairs and maintenance.
• Maintains cleanliness of shop and work areas, performs other duties as necessary.

Qualifications:

• High School diploma, GED, and/ or technical school graduate / certification
• Must possess a valid driver's license
• No working experience required.
• Mechanical aptitude is required.
• Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
• Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
• Ability to consistently provide exceptional customer service and improve customer service scores.

Work Environment:

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation:

• General Service Technician will earn a competitive hourly rate of $15 - $17 with annual bonus potential based on performance.

Benefits:

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.