Housekeeping Supervisor

Summary: The supervisor of housekeeping supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He/she assists in the leading and directing of the day–to–day operations of all housekeeping and laundry functions under the direction of the housekeeping manager, by performing the following duties.

Job Title: Housekeeping Supervisor

Division: 1

Department: 1

Reports To: Housekeeping Manager

FLSA Status: Non-Exempt

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

2. Prepares and distributes the room assignment sheets.

3. Maintains clear and efficient communication and coordination with the front office and other departments of the hotel.

4. Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

5. Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

6. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

7. Schedules cleaning of all meeting rooms after a completed function.

8. Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

9. Inventories cleaning supplies & linen stock to ensure adequate supplies.

10. Provides support to the executive housekeeper in all areas of housekeeping operation, such as staff training, coaching, counseling and also enforces the hotels standard operating procedures.

11. Ensures all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

12. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

13. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

Supervisory Responsibilities:

Directly supervises one to ten employees in the housekeeping department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of spreadsheet and inventory software, and hotel room management system.

Education/Experience:

Associate's degree (A.A./A.S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Time Management
• Communication Skills
• Professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee is occasionally required to sit, and climb or balance. The employee must frequently lift and/or move up to 50 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.