Guest Service Supervisor

Guest Services Supervisor | Part-Time | Mullett Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

A Guest Services Supervisor is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives will work in Guest Services positions as needed, including ushers, ticket takers, and door guards.

This role will pay an hourly wage of $19.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until September 11, 2026.

OVG has openings for a Guest Services Supervisor on the campus of Arizona State University for the new 5,000-seat multi-purpose arena and community ice rink. The new Mullett Arena opened in the fall of 2022 and is the home of the ASU Sun Devil Men's Ice Hockey, ASU Wrestling, and Women's Volleyball programs; the G-League Valley Suns; as well as a variety of events, including concerts, family shows, comedy, and other live events. The new community ice rink will serve as a public venue for the community and will host hockey and skating programming, youth competitions, educational opportunities, and more.

Responsibilities

• Oversee Guest Services Representatives on event days
• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for Mullett Arena
• Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• All other duties assigned by Event Manager or Event Coordinator

Qualifications

• High school diploma or equivalent preferred
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment
• Customer service experience and exceptional customer service and communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of team
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
• Ability to work a minimum of 2 events per month at the Mullett Arena.
• Comfortable standing in one location for extended periods of time.
• Ability to lift and/or move heavy objects.
• Must be comfortable being exposed to loud noises and large crowds.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.