Customer Support Engineer

Job TitleKLA Services Team PositionJob DescriptionKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.Preferred QualificationsCandidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.•Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.•Must have working knowledge of MS DOS, Windows software as well as MS Office products.•Excellent communication and customer interfacing skills.•Good organizational skills.•An adaptable approach to working hours, locations and conditions.•A flexible approach to work responsibilities, enabling both independent and team working.•Ability to work alone or unsupervised for extended period, often in difficult conditions.•A systematic and logical approach to problem solving.•Must be able to travel > 50% of time to support the customer base as required.Job Duties/Responsibilities•To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.•To generate a close working relationship with the customers to enable the company to sell its product portfolio.•Provision of feedback enabling the pro-active identification of product and business process improvements.•Timely completion of all field reports.•Other duties as required.Physical Requirements•Must be able to travel > 50% to support the customer base as required.•Lift 50 lbs. overhead occasionally•Lifting 50 lbs. frequently•Bend from the waist•Lift items overhead safely•Work on hands and knees or on their back while servicing equipment•Be able to bend and twist to gain access to service the equipment•Read and interpret schematics•Read and interpret signs, placards and manuals•View the full color spectrum•Be able to work standing at the system in up to 2-hour intervals•Be able to perform a system chamber clean which requires the following:•Remove all chamber components such as turbo pump, source parts, and electrode•Perform a chamber clean with the use of scotchbrite to scrub the chamber walls•Reassemble the cleaned chamber parts and achieve an acceptable chamber LURMinimum QualificationsBachelor's Level Degree and 0 years related work experiencePay RangeBase Pay Range: $25.15 - $42.75 Per HourTotal Rewards PackageKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Equal Opportunity EmployerKLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.