Systems Support Engineer

Systems Support EngineerLocation: Huntsville, AL (See Travel Requirements) Clearance: DoD Secret (or ability to obtain) Experience Level: Senior (7+ years)About the RoleWe are seeking a Systems Support Engineer to provide post?delivery support for complex, custom test systems. In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer. You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization. This role requires strong problem?solving skills, technical expertise across hardware and software, and the ability to operate independently in fast?paced, customer?facing environments.Key ResponsibilitiesSupport site acceptance testing, commissioning, training, and startup activitiesServe as the voice of the customer, communicating issues and insights to product and business teamsProvide first-line technical support, coaching, and training to customer personnelOwn issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional supportParticipate in engineering project meetings, providing design-for-serviceability feedbackMaintain accurate system documentation and reportingSupport on-site service, repair, and installation of company systems and productsParticipate in customer installation and training programs as neededDeliver post-deployment consulting to maximize system uptime and usage effectivenessMinimum QualificationsBachelor's or Master's Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience7+ years of relevant industry experience, including customer-facing rolesDoD Secret Clearance or ability to obtain oneStrong understanding of test engineering, electronics, and computer architecturesExperience with high?level programming languages (LabVIEW, TestStand, C/C++/C#)Ability to lift/pull up to 40 lbs. of test equipmentStrong leadership, time management, and critical problem-solving capabilitiesExperience developing automated test software using PXI chassis, and interfacing with: Analog & digital I/O cardsDMMs, oscilloscopesNI switching and signal routingDAQ systems, power suppliesRF analyzers and power sensorsKnowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)Technical CompetenciesUnderstanding of measurement error sourcesSelection of proper test & measurement instrumentationAbility to interpret schematics and wiring diagramsHardware/software system integration experienceBill of Materials (BOM) creation and reviewFamiliarity with CAD and PCB design toolsStatistical data analysis (Cp, Cpk, GR&R)Cable harness designComfortable working across varied teams: technicians, engineers, program managersHigh attention to detail, curiosity, and persistenceAbility to independently drive tasks and projects to completionFast learner with strong work ethic and drive to succeedPreferred QualificationsExperience with TesteractExperience with SystemLinkBackground in the defense industryCross?platform (Windows/Linux) development experienceNI LabVIEW CertificationTravel RequirementsTraining Period (First 2–3 Months)70% on-site in Austin, TX (onboarding, STE design/build)30% remote (Teams meetings, NI tool training, customer introductions)On-Site Support Period (12–18 Months, with possible extension)80% on-site in Huntsville, AL at the customer facility20% remote and/or travel to Austin, TX for additional STE onboardingBenefits (employee contribution):Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.