SIP PBX Technician

We are always looking to add to our talented team of knowledgeable experts to help us design, develop, manufacture, sell and support our portfolio of high quality products and services. ESI is an equal opportunity employer. Please no recruiters! Why Work With ESI Vacation Year 1 of ESI Employment - 2 weeks of vacation Year 5 of ESI Employment - 3 weeks of vacation Year 10 of ESI Employment - 4 weeks of vacation Year 10+ of ESI Employment - Additional weeks of vacation per every 5 years of employment Matched 401K Plan Many mutual funds currently available Employees can contribute up to 90% of their salary with an ESI match of 25 cents on the dollar (up to 6%) We encourage employee growth through employee and family education (Education Assistance Program) ESI will reimburse employees for education expenses (based on academic performance) relating to the employee’s position or toward a degree plan We enjoy fit, friendly and fun work and life styles (Excellent Benefits) Medical, Dental, and Vision benefits for employees and their family members Great well-being program for employees to earn gift cards for participating in a life balance program. We practice "Success with Significance" (Community Volunteering) ESI participates in various charitable programs throughout the year. Employees receive time off each year for volunteering with a charity of their choice. ESI is on the search for an energetic, creative and diligent individual as the Product Owner and Champion of our eSIP Evolution and Titan pbx series products. The eSIP product line has been an exciting addition to ESI’s product portfolio. It has many more successes to come. Are you the person to join our team, working with all departments of the company and our partners, to push ESI eSIP even higher? If so, we want to hear from you. Product Owner and Champion Key Responsibilities Manage, apply and deploy fixes and new features in the product Work closely with various departments, primarily Engineering - prioritize issues and features, drive platform stability, coordinate software and hardware releases Inside Sales & External Partners - communicate via webinars, documentation, and video recordings regarding new features and important improvements Internal Support - same objectives as sales with the addition of troubleshooting and best practices support Report to Senior Management on product health and provide guidance on where we go next Leadership! - you are the leader and, using the resources around you, push us further Desired Skills/Experience Proven experience deploying highly visible products with multiple integration points Analytical approach to problem solving with a focus on efficient and timely solutions Experience negotiating technical scope and dependencies Ability to clearly articulate product requirements and prioritize enhancement requests Knowledge of Asterisk-based PBX, API, and UC Communications strongly preferred Experience with Mobile App development (Android and iOS) a huge plus Experience in project management methodologies (i.e., Agile) and tools (i.e., JIRA) preferred. Excellent verbal and written communication skills National Accounts Sales Representative Plano, TX Responsibilities Provide a professional and comprehensive presentation of ESI’s portfolio of products Understand the business requirements of prospective customers and develop a solution that fits those needs Build and maintain a sales funnel of prospective national accounts within a CRM solution Generate a sales funnel leveraging existing resellers accounts as well as self‑sourced and referrals Strategic and aggressive cold calling with the goal of having a deep sales funnel at all times The National Accounts Rep is expected to hit quota every quarter Excellence in customer service and building strategic customer relationships Facilitate inter‑departmental communication to ensure happy customers, successful deployments, and resolve customer issues as needed Ability to quickly gain an understanding of industry and products through company offered training programs Must be able to aggressively and successfully prospect through all social media outlets Average 75 cold calls per day Skills & Requirements Must have a minimum of 5 years’ worth of telecom experience, selling Cloud/VoIP services A high‑energy, proactive, dynamic personality with a sense of urgency, and a strong work ethic Demonstrated success as top sales performer/hunter, consistently meeting or exceeding sales targets Proven ability to develop business relationships with “C” level or business owner decision makers Demonstrate the ability to source, generate, and acquire new sales opportunities Excellent communication, presentation, closing and negotiation skills is a must Enjoy working in a fast‑paced, high energy sales environment Ability to learn complex technical products and solutions and identify how these products and services align with a customer’s needs Must be knowledgeable of MS Office (Excel, Outlook, Word, PowerPoint) Business Development Representative (Telemarketer) Description Ability to quickly gain an understanding of industry and products through company offered training programs Become an expert on the ESI product line and be able to translate that knowledge to the customer through application identification and feature/benefit analysis Successfully representing ESI and presenting product differentiators over the phone Understand the business requirements of prospective prospects and adjust your pitch accordingly Must be able to follow scripts and deal with objections in a persuasive yet professional manner Must be able to show the customer potential ROI savings Make outbound calls for a minimum of 6 hours per day Make 70 to 90 outbound calls a day with the intention of qualifying the lead (prospect) and scheduling a demo Generate a sales funnel leveraging marketing generated leads as well as self‑sourced Work with existing partners to ensure qualified opportunities are worked to completion Must track all sales activities through internal CRM Achieve sales objectives – consistently hit quota Create/enter error‑free quotes and orders Facilitate interdepartmental communications to resolve issues as needed Understand and be able to use all internal software tools such as Word, Excel, Slack, Odoo, etc. Must be extremely organized and work well under pressure Maintain technical knowledge by attending educational sessions and reviewing product/services documentation Physical Requirements Good command of the English language Ability to utilize a telephone and computer Capable of being on the phone 6 plus hours a day Successful Candidates must have the following characteristics Minimum high school diploma - degree preferred 2 years outbound sales experience required Excellent outbound calling skills – ability to consistently drive and control the call Excellent communication, presentation, and negotiation skills Ability to handle and overcome objections Ability to work well individually and/or in a team environment Self‑motivated Goal‑oriented/driven Work well in a fast‑paced environment Enthusiastic, positive, upbeat personality Persuasive and persistent Outstanding work ethic Solution‑oriented The desire to learn, grow and develop personally and professionally Good written and verbal skills Working knowledge of business computer software Technical Support Representative Role Summary We are looking for a candidate to join our Cloud technical support team! Key Responsibilities Provide high‑quality assistance to ESI Consumers and Partners contacting Tech Support who require assistance with ESI products, promoting customer satisfaction with ESI products and services. Answer inbound calls and assist them with operational questions, system programming, as well as troubleshooting failures on ESI equipment. Remotely upload software to systems and programs, if necessary. Escalate potential problem sites to management as required for resolution. Report ESI product problems to Product Assurance promptly and follow established Policies and Procedures. Log all daily calls received into the CRM database (HubSpot). Any other duties that may be prescribed by management from time to time. Required Skills & Qualifications 2 years of experience supporting VoIP technologies 1 year of experience working with data networks Experience working with high‑touch, high‑value customer accounts If you're ready to take your career to the next level and make a real impact supporting customer businesses, ESI offers the opportunity to work with cutting‑edge technology, a supportive team, and a company committed to your success. Product Manager – Cloud PBX Responsibilities Conduct market research, competitive analysis and consumer/enterprise customer discovery to identify unmet needs, use‑cases and product differentiators. Translate business and customer needs into clear product requirements, user stories and functional/technical specifications; prioritize the backlog. Lead cross‑functional workstreams to deliver new features, enhancements and go‑to‑market launches. Define and participate in go‑to‑market strategies - Write technical documentation, advise on marketing documentation, perform training, define pricing, Manage the full product lifecycle — from ideation through launch, adoption, growth and eventual sun‑setting. Monitor product performance and success metrics (e.g., adoption, usage, revenue) and iterate accordingly. Serve as the voice of the customer internally; partner with customer success and sales to capture feedback, identify churn risk and surface improvement opportunities. Build strong partner and ecosystem relationships (e.g., integrations, third‑party vendors) to drive scale. Evangelize the product — internally and externally — by delivering demos, training sessions, and webinars. Required Qualifications Bachelor’s degree (BS/BA) in a technical, business or related field (or equivalent experience). Minimum 3 years of product management (or equivalent) experience, preferably in software/SaaS/cloud communications. Proven track record delivering cloud‑based products, ideally in the communications/UCaaS/PBX domain. Moderate‑to‑strong understanding of cloud communications architecture (e.g., hosted PBX, VoIP, SIP, API integrations, unified communications). Excellent analytical, problem‑solving and decision‑making skills; data‑driven mindset. Demonstrated ability to work cross‑functionally and lead without authority. Strong verbal and written communication skills; comfortable engaging with technical, sales, marketing and executive stakeholders. Preferred Skills Understanding of emerging technologies such as Generative AI, LLMs, analytics in communications. Familiarity with Agile development practices (e.g., Scrum, Kanban), backlog management and user story creation Implementation Technician – Hosted Services Duties Receive and review for accuracy signed contracts from Agents/Partners for new or additional services. Set up tracking tickets for testing and implementation of hosted orders. Coordinate scheduling of shipments, activation and porting with Project Coordinators, Agents and customers. Coordinate with external carriers and porting companies provide all information that is needed to port numbers and resolve porting related issues. Order and deliver equipment and/or DIDs as needed. Check portability of numbers. Any additional duties assigned by Manager. Additional Requirements Customer service attitude both via e‑mail and phone calls Comfortable with using multiple interfaces for different SW packages Must be able to adapt to constant change. Ability to pick up/learn new software programs and databases Excellent written, verbal, and interpersonal skills in interfacing with all departments in the company. Experience with word processing, spreadsheet and database software. Ability to work quickly and accurately in a detail intensive environment. Telephony experience a plus SIP PBX Technician – Customer Services Key Responsibilities Provide first responder Technical Support in the Customer Support Center Receive, analyze and address inquiries (Phone or Electronic) directed to the Customer Support Center. Log and update customer interactions in the Kayako Ticket System. Troubleshoot, diagnose and resolve customers issues related to ESI Services or Systems Expedite customer complaints (Phone or Electronic) as necessary to the appropriate parties for escalation or resolution. Document and report any System Software or Hardware defect through appropriate channels. Monitor and update information on Partner/Reseller Forums as assigned. Duties Provide high quality assistance to ESI dealers requiring assistance with ESI products and promoting customer satisfaction with ESI products and services. Answer inbound calls and assist them with operational questions, system programming, as well as troubleshooting failures on ESI equipment. Escalate potential problem sites to management as required for resolution Generate advance replacement return authorizations (RAs), in accordance with established ESI Policies and Procedures, as needed for equipment hardware failures in the field. Follow up daily with ESI customers on unresolved site issues. Input all daily calls received into the database. Any duties that may be prescribed by management from time to time. Additional Requirements Ability to review Wireshark packet captures Knowledge and ability to read/follow SIP setup messaging Must have excellent written, verbal, and interpersonal skills in interfacing with all departments. Previous customer service experience, with a portion of this time supporting telephony (phone systems), networks and/or services Excellent verbal and interpersonal skills for interfacing with Resellers. Fluent in English. Ability to sit at a workstation and computer keyboard for long periods of time and use the telephone extensively. Have a good attitude with willingness and flexibility. Strategic Sales Specialist Description Must be an aggressive- (proven) hunter/closer Self‑motivated and driven to obtain goals/quota Recruit resellers/partners to join ESI and sell our products Must be skilled at contact planning, prospect identification, and closing Determine the prospects potential through fact‑finding Follow ESI’ guidelines for getting the partner signed up Drive revenues to hit quota Track all activities thoroughlySkilled at successfully representing ESI over the phone Educate resellers/partners on the benefits of selling ESI and our differentiators Teach resellers/partners best practices in all situations Achieve assigned sales objectives (Quota) Serve as primary contact for resellers/partners who join ESI Assist the ISR and RSR in developing and implementing account management strategies Populate and maintain the ESI communications database for new resellers/partners Manage initial sign up, quotes, and tracking of new resellers/partners Become an expert on the ESI product - SIP and Cloud Phone Systems Facilitate interdepartmental communications to resolve reseller/partner issues as needed Understand all internal software tools including Excel, MAS 500, HubSpot and maintain timely and accurate database updates Facilitate sales webinars and demos Spend 6 hours or more a day at assigned desk making calls Physical Requirements Good command of the English language and an understandable telephone speaking voice Ability to extensively utilize a telephone (headset, if necessary) and PC Spend six hours or more at an assigned desk making calls Additional Requirements Minimum high school education or equivalent Good written and verbal skills Expert knowledge of the sales process, inside sales experience required Excellent telephone sales skills Working knowledge of computer software, i.e. Excel, Word, file creation/management and internet navigation #J-18808-Ljbffr Estech Systems, Inc