Systems Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Systems Engineer
Location: Lebanon, TN

If you're looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees-through recognition, rewards, and opportunities to grow. Inside our walls, you'll find a workplace that reflects the same trusted reputation we've built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here-feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

Position Summary
The Systems Engineer I provides Level 1 & 2 support for SharePoint, OneDrive, servers, Active Directory, Office 365 applications and other applications as needed. This position conducts testing and studies in support of IT cloud related systems and works tickets to meet service level agreements (SLAs). The Systems Engineer I provides support utilizing Company vendors, product support teams, change management team, and IT management. This position reports to the Infrastructure Manager and provides excellent customer service to employees while demonstrating the Company values and supporting the mission.

Position Duties & Responsibilities

• Provide Level 1 & 2 support for SharePoint, OneDrive, servers, Active Directory, Office 365 applications and other applications as needed
• Support Active Directory and Windows platform
• Provide technical support utilizing Company vendors, product support teams, change management team, and IT management
• Provide support for IT infrastructure helpdesk team and other systems engineers
• Collaborate with Security team regarding SharePoint security and best practices
• Conduct testing and studies as directed in support of IT cloud related systems
• Work and close tickets as assigned to meet service level agreements (SLAs)
• Monitor and report on performance and usage of IT cloud infrastructure systems utilizing current engineering support tools
• Assist other engineers, help desk technicians, outside consultants, customer and employees in a productive and pleasant manner
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• College or technical school preferred
• IT infrastructure experience as a Systems Admin Level I or higher, providing support for IT on premise and cloud infrastructure environments
• Advanced Microsoft certifications preferred
• Intermediate skill set with SharePoint troubleshooting tools
• General knowledge of bank technology operational procedures preferred
• Experience with personal computers including operating systems and hardware configurations
• Ability to assess technology needs, obtain information when systems are degraded or inoperable, prioritize needs, and troubleshoot
• Experience with networking hardware and software preferred
• Excellent documentation skills
• Familiar with Azure related services, virtualization and storage best practices, configurations, and communication
• Ability to perform testing, including planning, documenting, and knowledge transfer as directed
• Strong troubleshooting skills and initiative to see problems through completion
• Ability to communicate with team members, employees, customers, and vendors in a clear, concise and professional manner
• Ability to work closely and effectively in a team environment consisting of technicians, engineers, vendors, consultants, and customers
• Ability to work effectively in a fast-paced environment
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION
We believe success should be acknowledged and celebrated. That's why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees' contributions are recognized companywide.

GROW WITH US
"Grow With Us" is more than a slogan-it's an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you'll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.