On-Call Banquet Server

Job Description

Job Description

NOW HIRING 

ON-CALL BANQUET SERVER 

Bass Pro Shops Pyramid  ·  Memphis, Tennessee

POSITION:  On-Call Banquet Server | LOCATION: Bass Pro Shops Pyramid Memphis, TN (on-site)| REPORTS TO: Banquet Manager

MEMPHIS PYRAMID Banquets & Events

The Bass Pro Shops Pyramid in Memphis, TN, offers a variety of unique dining and entertainment options, including Wahlburgers, the Fishbowl Bar & Bowling Alley, and The Lookout and Cypress Lodge, which feature multiple banquet, conference, and entertainment spaces. 

OVERVIEW 

Banquet Servers deliver polished, attentive food and beverage service for weddings, corporate functions, private parties, and group events across the Pyramid’s banquet and event spaces. They set rooms to event specifications, serve plated, buffet, and family-style meals with precision and timing, and work as one team to create a seamless experience for every guest and host. 

KEY PERFORMANCE ELEMENTS / ESSENTIAL FUNCTIONS 

▲  HOSPITALITY TO OUR GUESTS

• Understands our culture and does whatever it takes to create a positive and memorable event experience. 
• Reviews banquet event orders (BEOs) before each event to understand the menu, timeline, room layout, and any special requests. 
• Serves plated, buffet, family-style, and passed items according to event standards, timing, and the order of service. 
• Follows company policy when handling guest allergies, dietary restrictions, and special meal requests to ensure all meals served are safe. 
• Maintains a polished, gracious presence with guests and event hosts, anticipating needs throughout the event. 
• Clears and resets courses promptly and quietly with minimal disruption to speeches, presentations, or programs. 
• Handles guest concerns professionally, involves the banquet captain or manager when needed, and works to ensure full guest satisfaction. 

▲  HOSPITALITY TO YOUR TEAM

• Arrives on time, in proper uniform, and ready to work. 
• Clocks in and out as scheduled. 
• Attends pre-event meetings and follows direction from the banquet captain and banquet manager. 
• Communicates with the kitchen, bar, and housepersons to keep service on schedule. 
• Assists fellow team members wherever needed to ensure the highest level of service and hospitality. 

▲  HOSPITALITY TO THE VENUE

• Sets tables, linens, china, glassware, flatware, and décor to the floor plan and event specifications. 
• Breaks down event rooms after service, returning equipment and supplies to their proper storage areas. 
• Maintains a clean, organized, and safe environment and reports any unsafe or unsanitary conditions. 

QUALIFICATIONS 

• Previous banquet, catering, or full-service restaurant serving experience preferred. 
• Strong communication, teamwork, and guest service skills. 
• Ability to work efficiently and stay composed during high-volume events with set timelines. 
• Ability to carry multiple plates and trays, stand and walk for extended periods, and lift up to 25 lbs. as needed. 
• Current TIPS, ServSafe Alcohol, or equivalent responsible alcohol service certification, or the ability to obtain certification within 30 days of hire, unless required sooner by applicable law; must also hold any alcohol server permit required by Tennessee law. 
• Availability to work evenings, weekends, and holidays, including early setups and late breakdowns as event schedules require. 

COMMITMENT TO EQUAL OPPORTUNITY 

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.