Technical account manager

Technical Account Manager

Join a growing MSP as the technical face of the organization

We're a technology solutions firm specializing in enterprise infrastructure management and IT support. We partner with mid-to-large organizations across multiple sectors to modernize their technology environments, strengthen security postures, and optimize operational efficiency. Our team works closely with clients to understand their business objectives and translate them into reliable, scalable technical solutions. We pride ourselves on proactive problem-solving, rigorous documentation, and a commitment to excellence in everything we do.

Why join us?

Hands-On Technical Growth You'll work directly on diverse infrastructure challenges across multiple client environments. This isn't about ticket volume—it's about deep technical ownership and seeing your work drive real business impact.

Meaningful Client Relationships You'll become the trusted technical advisor for your assigned clients, building long-term partnerships rather than just solving isolated problems. Your recommendations directly shape how their organizations operate and evolve.

Collaborative Environment You'll work alongside experienced engineers, architects, and support professionals who share knowledge openly and mentor each other. Collaboration isn't just encouraged—it's central to how we operate.

Continuous Learning We invest in professional development, support certification pursuits, and expose you to cutting-edge technologies and methodologies. Your expertise grows with every engagement.

Autonomy & Ownership You won't be micromanaged. We hire skilled professionals and trust you to own your technical decisions, client relationships, and professional growth.

Job Details

As an Infrastructure Support Specialist, you'll be the dedicated technical owner for a portfolio of clients — conducting infrastructure assessments, implementing solutions, and keeping systems reliable and secure. The role blends hands-on technical work (networking, cloud services, systems management) with client relationship building, as you become a trusted advisor whose recommendations directly shape how these organizations operate. We're looking for someone with 2+ years of IT support, network administration, or managed services experience, strong hands-on skills with networking equipment and Microsoft environments, and excellent communication abilities. A valid driver's license and willingness to travel locally to client sites is required. Bonus points for scripting knowledge, relevant certifications, or experience with service management platforms.