Director of Operations

Careerscape is recruiting on behalf of our client, a state park facility in New York, for an experienced Director of Operations to lead day-to-day management of one of the region's premier outdoor destinations. This is a rare opportunity to take ownership of a high-visibility public property, overseeing everything from grounds and facilities to guest services and seasonal staffing, while shaping the visitor experience for hundreds of thousands of guests each year.

Day-to-day, this role feels like running a small city: coordinating maintenance crews, monitoring safety and compliance across trails and public spaces, managing budgets and vendor contracts, and stepping in wherever operational gaps appear. The person who thrives here is a hands-on leader who is equally comfortable walking a job site in work boots and presenting a capital budget to stakeholders, someone who loves the outdoors, takes pride in public service, and can keep a large, seasonal, multi-department team aligned toward a great visitor experience.

Responsibilities

• Oversee daily operations across grounds, facilities, maintenance, and visitor services
• Develop and manage annual operating and capital budgets
• Supervise, schedule, and mentor full-time and seasonal staff across multiple departments
• Ensure compliance with state safety, environmental, and accessibility regulations
• Coordinate maintenance and repair of trails, buildings, utilities, and recreational infrastructure
• Manage vendor and contractor relationships for services and capital projects
• Respond to and coordinate emergency and public safety incidents on park grounds
• Partner with regional and state park leadership on long-term planning initiatives
• Monitor visitor feedback and implement improvements to guest experience
• Prepare operational reports and present updates to senior leadership

Requirements

• Bachelor's degree in park management, business administration, or related field preferred
• Seven or more years of operations or facilities management experience
• Prior supervisory experience leading teams of 15 or more
• Experience managing budgets, contracts, and vendor relationships
• Strong knowledge of safety, environmental, and regulatory compliance standards
• Ability to work outdoors in all seasons and respond to on-site emergencies
• Excellent organizational and problem-solving skills
• Proficiency with scheduling, budgeting, and reporting software
• Valid driver's license and willingness to work weekends and holidays as needed

Benefits

• Medical, dental, and vision insurance
• State pension and retirement plan options
• Generous paid time off and holiday schedule
• Life and disability insurance
• Tuition assistance and professional development opportunities
• Employee wellness programs
• On-site parking
• Uniform and equipment allowance
• Opportunities for career advancement within the state park system

Job Type: Full-Time | Work Type: On-site | Industry: Hospitality & Tourism | Experience: Director