Patient Service Representative

Patient Service RepresentativeThis position is remote in Worcester, MA. If you are located within commutable distance to the office at Worcester, MA, you will have the flexibility to work remotely as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The OB/GYN Call Center has an immediate opening for a friendly, patient focused and detail oriented Patient Service Representative to join our team. The Patient Service Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.This position is full-time (40 hours/week), Monday - Friday. Employees are required to work in any of our specialties an 8-hour shift schedule during our normal business hours of 8:00 am and 5:00 pm. It may be necessary, given the business need, to work occasional overtime.We offer on the job training. There will be 2 days of onsite training. Days will be assigned to you upon hire. Equipment will need to be picked up in Auburn, MA.Primary Responsibilities:Verifying patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systemVerifies and updates demographic, insurance and other patient informationAddresses patient-care related telephone calls via an incoming work queue aligning with department metricIdentifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelinesProvides patient education regarding managed care plans and referral processCompletes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointmentsNotifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-onsAssist with training new staff as neededPerforms other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED OR equivalent years of work experienceMust be 18 years of age OR older1+ years of customer service experience in a clinical setting1+ years of Electronic Medical Record (EMR) experienceExperience with computers and Windows based programsAbility to work full-time (40 hours/week), Monday - Friday. Employees are required to work in any of our specialties an 8-hour shift schedule during our normal business hours of 8:00 am and 5:00 pm. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:Beginner level of proficiency with software applications such as Microsoft Teams, Microsoft Word, Microsoft Excel (view, filter, sort), Microsoft Outlook, etc.Experience with EpicCall center experienceTelecommuting Requirements:Reside within commutable distance to the nearest Reliant location to youAbility to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceMust have a dedicated work space that mimics an in-office environment free from at-home distractionsSoft Skills:Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.