Account Manager - Pharmacy Benefit Management (Charlotte)

$83.6k - $104.5k

Part-time

HealthCare Support

Account Manager - Pharmacy Benefit Management (PBM) | Hybrid
Location: Hybrid (Charlotte, NC)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Salary: $83,600-$104,500 annually + up to 10% annual bonus
annually + up to 10% annual bonus
About The Role
A growing healthcare technology organization is seeking an Account Manager - Pharmacy Benefit Management (PBM) to support a portfolio of pharmacy benefit clients. This role serves as the primary day-to-day contact for clients, ensuring benefit plans are configured accurately, implementations are successful, and ongoing account management needs are met. The ideal candidate thrives in a client-facing environment and has a strong understanding of PBM operations, benefit administration, and claims management.
Key Responsibilities
Serve as the primary point of contact for assigned PBM clients
Coordinate client implementations, go-live activities, and ongoing account support
Manage benefit changes, eligibility updates, plan configuration requests, and overrides
Review and troubleshoot claims processing issues and client escalations
Partner with Operations, Clinical, IT, Product, Finance, and Analytics teams to ensure successful client outcomes
Support renewals, open enrollment periods, and plan design changes
Conduct testing and quality assurance to validate system configuration and claims adjudication
Track deliverables and maintain strong client relationships through proactive communication and issue resolution
Required Qualifications
Bachelor's degree required
3+ years of Account Management experience within a PBM environment
Experience building and maintaining strong internal and external client relationships
Proven ability to lead cross-functional initiatives and manage multiple priorities
Strong communication, organizational, and problem-solving skills
Proficiency with Microsoft Office Suite
Benefits Highlights
Medical, Dental, and Vision Coverage
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with Company Match
Life Insurance & AD&D Coverage
Paid Time Off & Sick Leave
9 Paid Holidays plus 2 Floating Holidays
Parental Leave
Ideal Candidate
Currently supports or has recently supported a book of PBM clients
Experienced with benefit setup, plan configuration, and eligibility management
Comfortable discussing implementations, testing, claims review, and quality assurance
Strong collaborator with Operations, Clinical, and IT teams
Client-focused professional with excellent relationship management skills
Interested in this opportunity?
Click Apply Now for immediate consideration, or reach out to our Recruiter, Erin Lewis, with any questions:
Schedule a quick chat: Call me: View phone number on apply.placed-app.com
Email me: View email address on apply.placed-app.com
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

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Vacancy posted 5 hours ago

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