Bilingual Business Development Center (BDC) Representative

Job Description Job Description Bilingual Business Development Center (BDC) Representative Location: South Houston, TX – Automotive Dealership Compensation: Salary + Commission Competitive base salary with performance-based commission opportunities. Job Summary: We are seeking a motivated and bilingual (English/Spanish) BDC Representative to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management. Key Responsibilities: Handle inbound and outbound calls, emails, and online inquiries from customers. Schedule sales and service appointments and confirm customer details. Maintain accurate records in the CRM system and ensure timely follow-up. Provide basic information about vehicles, financing options, and dealership services. Collaborate with the sales and service teams to ensure smooth customer experiences. Meet or exceed appointment-setting and lead conversion goals . Required Skills & Qualifications: Bilingual (English/Spanish) – required. Excellent communication and interpersonal skills . Strong customer service orientation and ability to build rapport. Proficiency in Dealer Center and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks. Sales aptitude and understanding of automotive terminology. Preferred Qualifications: Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred. Experience: Previous experience in customer service, call center, or automotive sales is a plus. Benefits: Competitive salary + commission structure . Opportunities for career growth and advancement .