Central Scheduler Cardiovascular Specialty Practice

Job Description

Job Description

Central Scheduler – Cardiovascular Specialty Practice

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with immediate full benefits; not a temporary job )

Location: Harrisburg, PA 17102 (On-site – Midtown / Downtown Harrisburg area)

Schedule: Monday – Friday, Day Shift (Rotating/flexible between 8:30 AM – 5:00 PM and 9:00 AM – 5:30 PM; No evenings, weekends, or holidays!)

New Hire Starting Base Pay: $19.74 – $22.22 per hour (Starting pay based on experience, with clear advancement pathways as you build specialized expertise.)

Future Earning Potential: Established employees have the opportunity to earn progressive pay increases up to $29.67 per hour over time through performance, tenure, and continuous learning.

How You'll Make an Impact

• Specialty Patient Scheduling: Inbound call volume management for scheduling cardiovascular patient appointments, intake verification, and informing patients of required insurance cards and co-pay expectations.
• Provider Schedule Coordination: Manage and update provider clinical calendars, coordinating appointment changes, block adjustments, and patient call-backs/rescheduling when provider schedules shift.
• Voicemail & Triage Communications: Manage department voicemail queues, return patient calls in a timely manner, and direct high-priority medical inquiries to appropriate clinical staff.
• Patient Access & Referral Navigation: Assist patients with physician finder services to match their care needs with the appropriate specialist, ensuring seamless access across clinical sites.
• Practice Database & Administrative Support: Input and maintain scheduling data within computerized practice management systems, sort records, and ensure precise administrative record-keeping.

What We’re Looking For – Minimum Job Requirements

• Experience: Minimum 2 years of work experience in a physician office or medical field required (an Associate degree may be substituted in lieu of experience)
• Call Center Experience: High-volume call center or healthcare communications experience strongly preferred.
• Education: High school diploma or GED equivalent required (Associate degree preferred).
• Technical Skills: Proficiency with computerized practice management and scheduling software, multi-line phone systems, database entry, and electronic health record (EHR) systems.
• Industry Knowledge: Understanding of patient scheduling workflows, basic medical terminology, insurance co-pay/verification processes, and HIPAA confidentiality guidelines.
• Soft Skills: Outstanding telephone etiquette, strong organizational and multitasking abilities, high attention to detail, and a patient-first communication style.

What We Offer

• Predictable Work-Life Balance: Standard Monday through Friday day shift schedule with no evenings, weekends, or major holidays.
• Competitive Compensation & Growth: Starting pay based on experience, with structured career pathways across patient access and practice operations.
• Comprehensive Benefits Package: Top-tier health, dental, and vision insurance starting day one.
• Generous Retirement Match: Retirement savings with up to an 8% employer match contribution.
• Education Investment: Up to $6,000/year in tuition assistance plus tuition discounts at 30+ partner schools.