Guest Services Coordinator
Emagine Entertainment
Job Description
Job Description
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channelsincluding phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions. Key Accountabilities
- Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
- Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
- Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
- Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
- Assists with requests for donations and sponsorships as needed
- Executes audits of various loyalty member activity
- Theatre experience is preferred, not required
- Experience in customer interaction
- Proven ability to maintain significant attention to detail
- Excellent written, verbal and listening communication skills
- Proven success in relevant role
- Commitment to excellence in Guest services
Vacancy posted 9 days ago
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