FT Group Rooms Sales Coordinator AC Phoenix-Biltmore

Sales Group Rooms Coordinator

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Sales Group Rooms Coordinator to join our team at the AC Hotel by Marriott Phoenix-Biltmore! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401 k Plan + Company Match for eligible associates
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Within 48 hours of receipt, inputs group room listings by following a detailed checklist
• Works with Director of Revenue Management to achieve optimum occupancy and revenue
• Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information
• Creates and maintains complete files on all bookings reflected in Sales PMS
• Provides information and assistance to enhance guest service
• Participates in weekly group pick-up meetings
• Provides continuous service to hotel and guests to assure guest satisfaction
• Attend group pre-function meetings
• Answer reservation sales calls when volume dictates
• Posts, tracks and follows all SOP's with advance purchase/deposit reservations
• Perform various other duties as assigned to meet business objectives

Education and Experience

• Minimum of six (6) months prior reservations or front office experience required in a full service hotel or related.
• Prior experience with Opera PMS is preferred
• Minimum of High School education

Knowledge, Skills and Abilities

• Ability to multi-task
• Team player
• Ability to exceed expectations of guests
• Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail
• Ability to make independent decisions
• Ability to use a moderately complex computer system and troubleshoot software problems
• Strong organizational skills
• Ability to work with internal and external customers
• Must be able to define problems, collect data, establish facts, and draw valid conclusions
• Strong commitment to task with a high sense of urgency
• Ability to maintain compliance with all local, state and federal laws and regulations
• Maintain confidentiality of guest information and pertinent hotel data

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

* Schulte Hospitality Group is an Equal Opportunity Employer.