Call Center Representative

Call Center Representative

Overview

We are seeking a customer-focused Call Center Representative to support a busy healthcare organization. This role is responsible for managing a high volume of inbound calls, assisting patients with appointment scheduling and inquiries, and delivering excellent customer service while maintaining accuracy and professionalism. The ideal candidate thrives in a fast-paced environment and is passionate about helping patients receive timely support.

Key Responsibilities

• Answer 60-80 inbound calls per day from patients, vendors, insurance companies, and medical facilities.
• Provide exceptional customer service by professionally greeting callers, actively listening, and resolving inquiries.
• Schedule, reschedule, cancel, and confirm patient appointments through phone, SMS, and patient portal communications.
• Screen and route calls to the appropriate departments while ensuring accurate documentation.
• Maintain and update patient information within the electronic medical record (EMR) system.
• Record clear and detailed messages for clinical and administrative teams.
• Assist patients with appointment-related questions and follow established clinic protocols.
• Collaborate with internal departments to ensure a positive patient experience.
• Maintain productivity and quality standards in a high-volume call center environment.
• Perform additional duties as assigned.

Required Qualifications

• Minimum of 3 years of call center experience .
• Strong customer service and patient support experience.
• Experience handling high-volume inbound call queues.
• Excellent verbal and written communication skills in English.
• Professional phone etiquette and strong active listening skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• High School Diploma or GED required.
• Stable work history demonstrating reliability and commitment.

Preferred Qualifications

• Bilingual Spanish/English proficiency.
• Previous healthcare or medical office experience.
• Experience working with EMR systems and appointment scheduling.
• Familiarity with patient portals and healthcare communication workflows.

Work Environment

• 100% onsite position in a professional call center setting.
• Fast-paced environment supporting healthcare operations and patient services.
• Initial training schedule aligned with trainer availability, followed by a regular afternoon shift schedule.
• Candidates must be comfortable working in a metrics-driven environment focused on productivity, quality, and patient satisfaction.

Additional Requirements

• Ability to pass required screening and medical compliance requirements.
• Strong attendance, dependability, and customer-focused mindset.
• Comfortable working with patients, healthcare providers, and insurance representatives in a professional manner.

This is a Contract to Hire position based out of San Diego, CA.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of San Diego, CA.

This position is anticipated to close on Oct 31, 2026.

This is a fully onsite position in San Diego,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.