CMDB Administrator (IT Sr Assoc 3) - Temporary (Repost)

General Duties I.T. Senior Associates perform highly complex professional work in technology-related disciplines. Depending on the needs of the Information Technology area to which they report, they may work in development/programming, communications, technical support, or similar functions. Work tasks include diagnosing, evaluating, overseeing, and resolving highly complex projects. They exercise wide latitude for independent initiative and judgment, may serve in lead roles on complex programs or projects, and may direct supervise a unit or group. Contract Title IT Senior Associate FLSA Exempt Campus Specific Information The Office of Computing and Information Services (CIS) at CUNY supports the IT and telecommunications needs of CUNY’s 26 colleges. CIS manages enterprise IT and applications, develops new technologies, operates the network, data center, Service Desk, and Security Operations Center, develops disaster recovery plans, and supports the CUNYfirst ERP solution that integrates student administration, financial management, and human resources across campuses. CIS also provides strategic and operational IT leadership to all CUNY campuses. For this role, the CIT seeks a CMDB Administrator to manage, maintain, and enhance the Configuration Management Database (CMDB) within ServiceNow, ensuring data integrity, accuracy, and alignment with ITSM/ITBM processes, solutions, and business objectives. The Administrator will report to the Director of Application Lifecycle Management, oversee instance configuration, system integrations, and performance optimization, configure and enhance ITSM applications and modules, and support end‑user accessibility and automation, including integration of virtual agent technology via Microsoft Teams and the ServiceNow Portal. Key Responsibilities Manages ServiceNow CMDB, ensuring data integrity, accuracy, and compliance with organizational policies and ITIL best practices. Oversees discovery, reconciliation, and population of Configuration Items (CIs), ensuring accurate mapping of relationships and dependencies. Implements and manages ServiceNow Discovery and Service Mapping to automate CI updates and maintain real‑time data accuracy. Establishes and enforces governance models, policies, and standards to ensure CMDB data quality, consistency, and compliance. Supports integrations between the CMDB and other IT systems, leveraging APIs, MID Servers, and automated workflows. Collaborates with ITSM teams to align CMDB data with Incident, Problem, Change, and Asset Management processes. Develops and analyzes CMDB reports and dashboards to provide actionable insights into configuration health, trends, and system dependencies. Engages with IT and business stakeholders to assess configuration requirements and optimize CMDB usability and adoption. Identifies, troubleshoots, and resolves CMDB‑related issues, ensuring optimal performance, reliability, and system efficiency. Develops and maintains training materials, documentation, and best‑practice guidelines to support CMDB users and stakeholders. Hybrid Work Schedule Until further notice, this position is eligible for a hybrid work schedule. Minimum Qualifications High School Diploma, G.E.D., or equivalent. Ten years of full‑time work experience in a computer or technology‑related position, or an Associate’s degree plus eight years, or a Bachelor’s degree plus six years. Demonstrated English language proficiency. Motor Vehicle Driver’s license, valid in New York State (may be required for some positions). Preferred Qualifications 5+ years of experience with the ServiceNow platform in large enterprises or higher education, including ITSM and ITBM implementation. Proficiency in ServiceNow CMDB, Discovery, and Service Mapping, including MID Servers, integrations, and APIs. Strong understanding of the ITIL framework and hands‑on experience with ITSM processes; ITIL certification preferred. Experience in JavaScript, REST APIs, ServiceNow scripting, and low‑code/no‑code development, with familiarity in AngularJS. Knowledge of ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS. Ability to analyze complex data relationships, enforce data accuracy, and optimize CMDB data integrity. Strong problem‑solving, analytical, and communication skills, with demonstrated ability to collaborate across technical and non‑technical teams. Track record of ownership, accountability, and attention to detail, ensuring high‑quality service delivery and customer satisfaction. Ability to adapt quickly to new tools and technologies, applying Agile methodology and Application Lifecycle Management best practices. Capability to work independently and collaboratively in a fast‑paced, customer‑focused environment while managing multiple priorities effectively. Compensation Level 1: $104,942 Level 2: $114,482 Level 3: $125,932 Benefits CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax‑Deferred Savings Plans. Part‑time employees who meet a weekly or semester work hour criteria are eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Location Central Office Job Type Full‑Time Job ID 32305 #J-18808-Ljbffr The City University of New York