Sales

Coordinator, Treat Person, Cashier, Expeditor, Hostess

Since 1940, Dairy Queen has been one of the world's best known and loved brands because they have created extraordinary fan experiences. Lynn Lee Inc. / FalCo. LLC, as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty. We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.

Sales-Chill Staff is responsible for assembling and presenting completed treat orders, including stocking, cleaning and maintaining all customers areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.

Additionally, Sales-Hospitality Staff execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.

Responsibilities include:

• Greeting guests as they enter the restaurant or drive thru.
• Initiating and completing customer transactions quickly and accurately through the drive thru.
• Processing customer transactions and maintaining an accurate cash drawer throughout shift.
• Assembling and delivering orders to customers quickly and efficiently.
• Keeping entire work area clean and sanitary throughout shift.
• Operating and maintaining food/drink/treat related equipment and registers properly and safely.
• Answering customer questions about product ingredients and preparation; suggesting appropriate items to compliment customer orders.
• Communicating all significant issues, both positive and negative, with management staff.
• Communicating clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Preparing treat products following restaurant, health and safety standards and procedures quickly and accurately.
• Being pleasant and alert to customer needs.
• Properly and safely operating and maintaining restaurant equipment including related chill equipment while following all health and safety standards.
• Working as a "team" member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Cleaning work area, organizing and stocking needed items. Moving various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocking and executing proper rotation of products.
• Completing assigned prep work for stocking and set up of chill/work area.
• Controlling food production process.
• Assisting with end of day cleaning.
• Breaking down and cleaning chill area thoroughly at the end of every day as assigned by a manager or shift leader.
• Washing counters, tables, restrooms, trash receptacles, gathering trash and removing from dining/service areas to proper receptacle, sweeping, mopping, stocking and other cleaning tasks. Occasional need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informing immediate supervisor promptly of all problems or unusual matters of significance.
• Operating chill/work area in accordance with established PRIDE standards, policies and procedures.
• Responsible for quick, accurate and safe treat production process.
• Assisting in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Maintaining a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate.
• Performing other duties and responsibilities as requested by management staff or shift leaders.

Working conditions include:

• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.

Qualifications include:

• Excellent customer service skills including strong verbal communication skills, good manners, proper personal hygiene, positive attitude, and promptness.
• Interact with the public and co-workers constantly during shifts.
• Ability to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers.
• Move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area.
• Ability to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Ability to work in and out of different temperature ranges.
• Handling food/drinks/treats and food/drink/treat products constantly.
• Clean up after all kinds of messy situations.
• Ability to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.
• Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
• Eligibility to work in the United States.
• Ability to contribute to a fun and friendly culture that thrives off of productivity and helping others!