Patient Access Supervisor

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Opportunity Position: Patient Access Supervisor Champion Location: Mercy – Defiance Hospital, Defiance, OH (on‑site) Compensation: $47,499 – $59,250 per year (based on experience) Benefits: Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, career advancement. Job Competencies Decision Making – Gather, analyze, and interpret information to choose the best course of action and make timely decisions. Courage – Proactively confront difficult issues, participate in challenging conversations, and make bold decisions in the face of opposition. Influencing – Use persuasive techniques to gain acceptance of ideas and commitment to actions. Coaching & Developing Others – Partner with individuals to support their growth and unlock their potential. Emotional Intelligence – Build trusting relationships by accurately interpreting emotions and adapting behaviors. Creating an Inclusive Environment – Initiate actions that leverage the capabilities and insights of diverse individuals. Job Responsibilities Coordinate all registration duties with direct and indirect reporting employees; ensure daily completion of registration and pre‑registration. Provide and review reporting to track department performance on key metrics such as point of service, wait times, overtime, and productivity. Assign and coordinate staff schedule, including rotation, time off, and call‑offs, while minimizing overtime and maximizing productivity. Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action as needed. Perform on‑call duties during required rotations, and provide administrative and educational guidance to staff via telephone. Assist in developing department processes and procedures; conduct staff training, education, and development; perform audits and provide continuous coaching. Act as a resource person for staff and ancillary departments; promote excellent customer service and hold accountability for service excellence. Manage assigned projects related to implementation, tracking, and process changes; report to Leadership routinely. Participate in daily facility activities as assigned and gather statistical information for the department. Assist with staff evaluations and maintain time/attendance system. Attend facility and client meetings as needed to ensure process alignment and effective communication. Employment Qualifications Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) (Company paid) High School Diploma or GED Experience, Knowledge, Skills & Abilities 2 years or Associate’s Degree, or 4 years or Bachelor's Degree 2–3 years of supervisory experience in healthcare or business (preferred) Ability to lead/direct others and strong analytical skills; working knowledge of Microsoft Office Knowledge of registration, insurance, scheduling, verification, and hospital billing Demonstrated advanced usage of AI and experience managing teams using AI for process improvement Benefits & Culture Comprehensive benefits package (healthcare, time off, retirement, well‑being programs) Professional development support (professional certifications and tuition reimbursement) Quarterly and annual incentive programs for high performers Culture rooted in collaboration, growth, and innovation; people first approach Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact View email address on click.appcast.io. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. #J-18808-Ljbffr Ensemble Health Partners