Remote | LatAm-Based Technical Customer Success Engineer -- $40K-$60K/year

Job Description

Job Description

We are sharing a specialised full-time remote opportunity for LatAm-based technical customer success professionals experienced in web application support, SaaS troubleshooting, user issue investigation, AI-enabled product workflows, bug triage, technical documentation, and high-quality written customer communication.

This role supports current and upcoming remote opportunities focused on technical customer success, user support, issue investigation, web application troubleshooting, product feedback, and high-quality customer communication. Selected professionals will help users resolve issues across application, interview, onboarding, offer, and payment processes while working closely with technical teams to investigate bugs, identify patterns, and improve the user experience.

Key Responsibilities

Professionals in this role may contribute to:

Technical Customer Success & User Support

• Respond to user questions with speed, clarity, professionalism, and empathy
• Support users through application, interview, offer, onboarding, and payment-related processes
• Communicate in polished, native-level English with a clear, upbeat, and professional tone
• Resolve user issues directly when possible and provide precise guidance when further technical review is needed

Issue Investigation & Web Application Troubleshooting

• Investigate user-reported issues end-to-end, including reproducing bugs and identifying root causes
• Distinguish between UX friction, model edge cases, configuration issues, and system defects
• Use telemetry, logs, network inspection, and database queries to understand web application behavior
• Escalate true engineering issues with clear documentation and actionable context

Product Feedback & Documentation

• Identify recurring user issues, product gaps, and systemic patterns
• Create clear documentation, help materials, and runbooks to reduce repeat issues and improve resolution speed
• Surface relevant patterns to product and engineering teams
• Support improvements to customer communication, troubleshooting standards, and issue resolution quality

Ideal Profile

Strong candidates may have:

• 2–5+ years of experience supporting customers on modern web applications, SaaS products, or AI-enabled platforms
• Strong technical troubleshooting ability across websites, SaaS tools, logs, user flows, and product behavior
• Experience building or supporting modern web applications using tools such as React, Node, Flask, Next.js, or similar technologies
• Comfort working with AI systems, LLMs, agents, generative models, model outputs, failure modes, hallucinations, and feedback loops
• Excellent written English with an enthusiastic, professional, and precise communication style
• Strong judgment when triaging issues and deciding when to escalate to engineering
• Ability to work independently in a fast-paced remote environment

Educational Background

• Degree in Computer Science, Software Engineering, Information Systems, or a related technical field may be especially relevant
• Prior experience at a high-growth technology startup, SaaS company, AI product company, or technical support environment may also be highly relevant
• Equivalent hands-on experience with web applications, customer support, technical troubleshooting, or AI-enabled product support may be considered

Nice to Have

• Familiarity with modern AI APIs, LLM tools, agent frameworks, prompt refinement, or AI product behavior analysis
• Experience with OpenAI, Anthropic, LangChain, AutoGPT, or comparable AI tools and frameworks
• Experience using telemetry, logs, browser developer tools, network inspection, databases, and internal support tools
• Experience creating user support documentation, technical notes, bug reports, escalation summaries, or troubleshooting guides
• Background in customer success, technical support, product support, engineering support, or startup user support

Why This Opportunity

• Work on a full-time remote role at the intersection of customer success, technical troubleshooting, and AI-enabled product support
• Support users through complex web application and AI product experiences
• Collaborate closely with technical teams to investigate bugs, identify recurring patterns, and improve product quality
• Use both communication strength and technical judgment in a high-impact customer-facing role
• Competitive annual compensation with remote flexibility for eligible LatAm-based professionals

Contract Details

• Full-time remote role
• Eligible professionals must currently reside in Latin America
• Eligible locations may include Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Mexico, Panama, Paraguay, Peru, or Uruguay
• Role requires substantial overlap with Pacific Time working hours
• Expected schedule may include a 6-day/week commitment depending on project needs
• Annual compensation between $40K–$60K depending on expertise, experience, and project scope
• Payments may be processed via Stripe or Wise depending on engagement structure
• Role scope, schedule, or duration may be adjusted depending on project needs and performance
• Work will not involve access to confidential or proprietary information from any employer, client, or institution

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: