Market Manager

General Summary The Market Manager is responsible for developing and maintaining strong customer, industry, and community relationships for the purpose of sales within an assigned geographic area. This person will develop a thorough knowledge and understanding of their market area through analysis of competitors, plant locations, pricing, market conditions, and consumption levels. The position receives guidance with respect to general objectives. In the majority of tasks and projects assigned, the incumbent determines methods, work sequence, scheduling, and how to achieve objectives of assignments while operating within specific policy guidelines. Specifically, he/she will receive guidance with respect to their performance expectations consistent with overall business goals, including, but not limited to sales volumes, pricing, collections, market presence, and market share. The incumbent must practice absolute confidentiality. Good judgment and common sense is required in all duties and any other tasks as assigned. Normal work hours are Monday to Friday 7:00am to 5:00pm, evenings and some Saturdays are required on occasion. Minimal overnight travel (up to 10%) may be required. This job description provides an overview of responsibilities and task to be performed. It is not intended to be an all-inclusive job description as needs tend to change over time. General Summary The Market Manager is responsible for developing and maintaining strong customer, industry, and community relationships for the purpose of sales within an assigned geographic area. This person will develop a thorough knowledge and understanding of their market area through analysis of competitors, plant locations, pricing, market conditions, and consumption levels. The position receives guidance with respect to general objectives. In the majority of tasks and projects assigned, the incumbent determines methods, work sequence, scheduling, and how to achieve objectives of assignments while operating within specific policy guidelines. Specifically, he/she will receive guidance with respect to their performance expectations consistent with overall business goals, including, but not limited to sales volumes, pricing, collections, market presence, and market share. The incumbent must practice absolute confidentiality. Good judgment and common sense is required in all duties and any other tasks as assigned. Normal work hours are Monday to Friday 7:00am to 5:00pm, evenings and some Saturdays are required on occasion. Minimal overnight travel (up to 10%) may be required. This job description provides an overview of responsibilities and task to be performed. It is not intended to be an all-inclusive job description as needs tend to change over time. Qualifications To perform this job successfully, an individual must be able to perform each essential job duty and responsibility satisfactorily. The additional requirements listed below are representative of the knowledge, skill, education, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties And Responsibilities SAFETY Complies with all safety policies, procedures and established safe practices and ensures that all direct reports do the same. Reports all unsafe conditions and actions to a supervisor and/or the Manager Safety and Health. Monitors the safety practices (including PPE) of all team members and proactively addresses deficits. Follows all requirements listed in the Supervisor Safety Procedures Manual (SSPM) including, but not limited to, safety training, emergency procedures, accident reporting and investigation, and employee observations. Ensures compliance of production staff with all policies and procedures, OSHA, MSHA, and NCDOT guidelines. Maintains a clean and orderly work area and meets other housekeeping needs as required by Sunrock, MSHA 30 CFR 56.20003, and OSHA 29 CFR 1910.22. SALES Meet or exceed annual product sales in units and price as set forth by the Director of Sales. Support the Finance Team in collecting cash and meeting the Daily Sales Outstanding (DSO) target. Proactively develop and maintain long term customer relationships. Familiarity with 2210 (Earthwork), 2510 (Asphalt Paving), 2520 (Concrete Paving), 3300 (Concrete), and 4501 (Masonry Grout) specifications. Ensures job specifications are directed to QC for formal analysis of project requirements. Communicates any quality control issues or customer complaints to the appropriate parties in a professional and timely manner. Actively participates in problem resolution as requested. Complete quarterly sales forecast – both units and price as it relates to the specified market area and customer base. Entertain current and prospective customers in accordance with guidelines provided by the Director of Sales. Coordinates pricing with other account managers as it relates to projects with multiple customers requesting Sunrock pricing to ensure pricing integrity within the customer base and market. Understands and has the ability to sell all Sunrock product and services. Create own sales approach including quick elevator pitches, utilization of company PowerPoint presentations and other items that help develop business and ensure sales targets are met. Participates regularly in industry and community events with the aim of garnering new business and communicating Sunrock’s brand. Examples include: ABC, CRMCA, Chamber of Commerce, Homeowners associations, etc. Uses lead services (e.g., Dodge, iBuild, etc.), the internet and local periodicals as additional sources for new project leads. MARKETING Continuously define sales opportunities in the markets you serve. Understand local competitors’ capabilities and participate in quarterly mixer truck count. Communicates to Sales Director all pricing that falls outside of market trends, key competitor information and key customer information. CREDIT Works with the credit department to obtain key information for setting up new accounts and determining appropriate credit limits. Gathers requested information prior to the start of significantly sized jobs to facilitate the lien/bond process should it become necessary. Regularly communicates with all customers regarding outstanding collections and facilitates payment as directed by the credit department. CUSTOMER SERVICE Supports and services all jobs with your customer base including communicating service issues (delivery & quality) communicating service problems, and assisting Sunrock operations and QC personnel as needed. ADMINISTRATIVE Support the collection for the Credit department of Notice to Liens, Job site Bonds and ensure all sales orders/quotes are signed by customers. Ensures all purchase orders are submitted to the Sales Director for review and approval as soon as received. Abstains from all communications and behaviors which may be perceived as collusion or other violations of unfair competition and anti-trust law. Seeks assistance from the Sales Director regarding questions about the law. Ensure materials are not shipped before a quote is generated. Utilizes the Sales Admin team and Sales Coordinator as a resource for generating quotes. Education And/Or Experience Associate degree (A.A.) or equivalent from two-year college or technical school required. One (1) to two (2) years of related experience and/or training required. Bachelor's degree (BA/BS) from four-year college or university with two (2) years of related experience preferred. Other combinations of education and experience may be considered. CERTIFICATES, LICENSES, REGISTRATIONS Current North Carolina Driver’s License required NCDOT Level I Concrete Technician license, preferred Ability to obtain North Carolina Weigh Master license and where applicable Ability to obtain VDOT Weigh Master license, preferred Knowledge, Skills And Abilities Required Ability to establish and maintain interpersonal relationships. Develop constructive and cooperative working relationships with others, and maintaining them over time. Ability to effectively present information and respond to questions from groups of managers, clients and, customers. Ability to understand customer needs and issues and link them to Sunrock’s offerings. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents in English. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community in English. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to prioritize, organize, and ensure assignments are completed on time. Attention to detail. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, excel spreadsheets, graphics, etc. Handles multiple projects simultaneously. Sunrock is an Equal Opportunity Employer Sunrock is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law. Recruitment Policy Sunrock Industries is not accepting unsolicited resumes from third-party recruiting firms. If you are an agency or search firm representative, please contact Sunrock Industries Talent Acquisition at View email address on click.appcast.io for consideration prior to submitting candidates. Sunrock Industries and its affiliates will not be responsible for any fees arising from the use of resumes and online response forms submitted through this source. In addition, Sunrock Industries and its affiliates will not be responsible for any fees associated with unsolicited resumes submitted to any employee, hiring manager, or member of the Sunrock Industries team. Sunrock Industries maintains an approved vendor list for recruiting services and will only consider candidate submissions from approved firms when Sunrock has specifically engaged the firm to assist with a search for designated roles. Unsolicited resumes or candidate submissions from firms not engaged by Sunrock do not create any obligation on the part of Sunrock Industries to pay placement fees. #J-18808-Ljbffr