Logistics-Customer Care Coordinator

Job Description

Job Description

CUSTOMER CARE COORDINATOR

 

** Hybrid Role- Requiring up to 2 Days in Office work location; at either the Bolingbrook, IL or Edina, MN Office Locations. Please ensure to note which area you would be interested in .

 

The Customer Care Coordinator will play an integral role in the daily execution of our business and ensuring we are providing superior customer service. This will be done by track and tracing shipments, creating new orders in our TMS, scheduling appointments, collecting carrier paperwork, auditing invoices, and communicating any issues with the rest of the team or external stakeholders for resolution among other duties.

 

ESSENTIAL FUNCTIONS

● Make check calls to carriers and provide service updates as necessary.

● Schedule pickup and delivery appointments with shippers and receivers.

● Communicate any service failures and problem solve for any service issues when applicable.

● Respond to customer, carrier, or internal team members inquiries.

● Accurately build shipments and maintain up to date information in the TMS.

● Obtain invoices and POD’s from carriers after shipments deliver

● Approve vendor invoices

● Provide documentation to customers as requested.

● Act as a backup or secondary customer contact when the account manager is out of the office.

● Perform any other duties as required or assigned.

 

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES:

● High school diploma or GED

● (1) one to (3) three years’ experience in the transportation industry or

● 1) one to (3) three years’ experience in a customer service role.

● A winning attitude and entrepreneurial spirit

● Strong verbal and written communication skills

● Strong organizational and time management skills

● Strong negotiating and problem-solving skills

● Maintain professionalism and composure in stressful situations

● Must be able to work independently or in a team environment

● Exceptional customer service with a sense of urgency

● Working knowledge of MS Office Suite and the ability to learn various computer systems

PHYSICAL REQUIREMENTS:

● Prolonged periods sitting at a desk and working on a computer

● Must be able to lift up to 15 pounds at times

 

Compensation/Salary Range Consideration; Locality pay is as follows;

 

• Illinois: $45,500 – $51,000
• Edina: $43,300 – $49,000

Company Description

Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.

At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.

Company Description

Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.\r\n\r\nAt TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.