Help Desk Analyst
$26 per hournestproit
Job ID: TN-66083
Help Desk Analyst with Call Center, Active Directory, iOS, Cisco WebEx, VPN, LTE, Wifi, MSRA, RDP, Webex, ServiceNow experience
Location: Nashville, TN (TN DOT)
Duration: 12 Months
Pay rate - $26.00 NO negotiation
Skills:
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
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