Field Service Engineer

Description

Are you a Field Service Engineer seeking a dynamic opportunity with a publicly traded company? Are you looking to work for a global organization that positively impacts the environment? Would you like to work for a multicultural team? Look no further! As part of the Fluence team, you would play a pivotal role in the company's success.

As part of the Fluence team, you will play a key role in the company's success. At Fluence our mission is to provide innovative solutions that transcend boundaries and contribute to the global landscape of water and wastewater treatment. We take pride in our track record of delivering exceptional work, and we understand that the key to sustaining and elevating our reputation lies in our commitment to continuous improvement.

The Field Service Technician will be responsible for providing on-site service, maintenance, start up and installation supervision of equipment for our Municipal Water and Wastewater business. This role involves troubleshooting technical issues, performing repairs, and ensuring customer satisfaction through excellent service.


What you will do as a Field Service engineer:

• Verify correct installation and configuration, of equipment at various field locations.
• Perform routine maintenance and repairs on equipment.
• Diagnose and troubleshoot technical problems.
• Document all service and repair activities.
• Provide technical training and support to customers.
• Maintain inventory of parts and tools.
• Ensure compliance with safety regulations and company policies.
• Manage service schedules and prioritize tasks effectively
• Perform start up of newly installed equipment and systems. Including PLC programming adjustments and system dial in to meet contractual performance requirements.

What Core Competencies You Possess:

• Technical Knowledge: base knowledge of electrical principles and automation systems.
• Problem Solving: Ability to identify technical issues and propose effective solutions.
• Teamwork: Strong collaboration skills and openness to work cross-functionally with engineering and field teams.
• Adaptability: Willingness to travel and support on-site activities when required.
• Attention to Detail: Precision in electrical design and software implementation.
• Communication: Clear reporting and effective communication with internal teams and customers.

Who you are and what you bring to the table:

• At least 3 years' experience in a similar role or technical field, including experience with equipment installation and repair.
• Knowledge of electrical, mechanical, and hydraulic systems
• Proficiency in the use of work management software and reporting (e.g., Excel, ERP systems).
• Familiarity with field service management tools and systems and a basic understanding of the company's products or services.
• Excellent verbal and written communication and customer service skills
• Availability to travel throughout the US frequently
• Valid driver's license

Expectations to be Successful in Role:

• Demonstrates an understanding of the broader organization, strategic plan and overall direction of the company.
• Complete start up of water treatment equipment and systems while meeting customer expectations.
• Maintains a focus on the quality of the company product offering in the field, and customer relationship.